Key Account Manager, Winter Ops

Inland Group of Companies•IDS Remote NC, IN

1d•Remote

About The Position

Discover an exciting future at the Airport! Build Partnerships. Drive Growth. Become a Trusted Advisor. At Inland Deicing Services, we partner with some of North America's largest airlines and airports to deliver mission-critical winter operations. Our success isn't built solely on winning new business, it's built on earning our customers' trust year after year. We're looking for a relationship-driven Key Account Manager who thrives on building long-term partnerships, delivering exceptional customer experiences, and identifying opportunities to grow existing accounts. If you're passionate about developing executive relationships, solving customer challenges, and ensuring clients see you as a strategic business partner, we'd love to hear from you.

Requirements

5+ years of experience in Key Account Management, Strategic Account Management, Customer Success, Enterprise Account Management, or Client Relationship Management
A proven history of retaining and growing strategic customer accounts
Experience managing complex commercial relationships with multiple stakeholders
Strong consultative relationship management and executive communication skills
Experience leading contract renewals, account planning, and business reviews
The ability to identify customer needs and uncover opportunities for additional services
Strong commercial acumen with the ability to balance customer satisfaction and business objectives
Experience working with CRM platforms such as Salesforce
Excellent presentation, negotiation, and problem-solving skills

Nice To Haves

A bachelor's degree or diploma in Business, Marketing, or a related field is considered an asset
Experience within aviation is welcomed—but not required.

Responsibilities

Serve as the trusted advisor and primary point of contact for assigned airline and airport customers
Develop long-term relationships with key stakeholders, executives, and operational leaders
Lead annual contract renewals with a target retention rate of 95%+
Identify opportunities to expand services and grow revenue within existing accounts
Create strategic account plans focused on customer success and long-term growth
Facilitate executive business reviews and seasonal planning meetings
Collaborate with operations and technical teams to ensure exceptional service delivery
Monitor customer performance metrics and proactively address opportunities for improvement
Lead customer communications during operational challenges while ensuring timely resolution
Support proposal development, contract negotiations, and RFP responses
Maintain accurate account forecasts, customer plans, and CRM records