Key Account Manager - Informed

LGC Assure

3d

About The Position

Informed, part of LGC ASSURE, is a globally recognised leader in certification and quality assurance programmes for sports nutrition and dietary supplements. They help brands demonstrate the quality, safety, and integrity of their products, playing an important role in creating a safer and more transparent sports nutrition industry. As part of LGC ASSURE, you'll join a business that combines world-class scientific expertise with commercial innovation. The Key Account Manager is responsible for the retention, growth, and strategic development of a portfolio of Informed customers. This role acts as a trusted partner to leading sports nutrition brands, helping them maximise the value of their certification programmes and strengthening partnerships for long-term business growth. The position owns the full customer lifecycle, from onboarding and relationship management to account planning, renewals, and growth initiatives. It requires close collaboration with internal technical, operational, and commercial teams to ensure exceptional customer experiences and help customers achieve their objectives. This is a highly collaborative and commercially focused role that involves building strong relationships with key decision-makers, understanding customer challenges and opportunities, and delivering value-creating solutions.

Requirements

• Proven account management experience.
• Experience with the sales process, from discovery to close.
• Experience developing value propositions and delivering solutions.
• Excellent attention to detail, organisational skills, and tenacity.
• Excellent oral and written communication skills.

Nice To Haves

• Multilingual, with preference to French, German, or Spanish.
• Experience within sports nutrition, dietary supplements, food, consumer health, testing, certification, quality assurance, or other regulated industries.
• An interest in sport, health, wellness, or performance nutrition.

Responsibilities

• Manage and develop a portfolio of customer accounts, ensuring high levels of engagement, retention, and satisfaction.
• Build trusted relationships with commercial, technical, and operational stakeholders across customer organisations.
• Lead customer onboarding activities and support customers throughout their certification journey.
• Develop strategic account plans to identify opportunities for growth and programme expansion.
• Work collaboratively with internal teams to deliver excellent customer outcomes and resolve customer queries.
• Conduct regular account reviews and business discussions to understand customer priorities and future needs.
• Identify and convert new commercial opportunities within existing accounts.
• Maintain accurate customer records and activity within CRM systems.
• Represent Informed professionally at customer meetings, industry events, and exhibitions where required.

Benefits

• Collaborative, supportive team environment.
• Opportunity to work with globally recognised brands.
• Build meaningful customer partnerships.
• Contribute to a business at the intersection of science, quality, sport, and commercial innovation.
• Commitment to supporting development and providing opportunities for growth within a global organisation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed