Key Account Manager
Uniphar Group•North Carolina, NC
•$40,000 - $45,000
About The Position
The Key Account Manager manages customer relationships, drives revenue growth, and ensures timely delivery of quotations, sourcing solutions, and customer support. This role is the primary point of contact for assigned accounts and collaborates with Procurement, Regulatory, Quality, Logistics, Business Development, Operations, and Finance to provide an exceptional customer experience. The position requires travel of up to 20%, including travel to Mississippi for training.
Requirements
- High school diploma, GED, or equivalent qualification.
- At least two years of experience in sales, account management, customer service, procurement, or a related commercial role.
- Excellent communication, negotiation, and relationship management skills.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Strong analytical and problem-solving capabilities.
- Ability to travel to Mississippi for training.
Nice To Haves
- Proficiency in Microsoft Office applications.
- Experience with CRM/ERP systems.
Responsibilities
- Manage and develop assigned customer relationships to support retention and growth.
- Prepare accurate, competitive quotations in response to customer inquiries.
- Source products from approved suppliers and evaluate pricing, availability, lead times, and supply continuity.
- Negotiate with suppliers to achieve favorable commercial outcomes while following company procedures.
- Respond professionally and promptly to customer inquiries, requests, and complaints.
- Maintain current customer and supplier data in company systems.
- Coordinate with Regulatory Affairs to obtain documentation needed for import, export, and customer compliance.
- Partner with Business Development to transition new customers into active accounts.
- Coordinate with Operations, Logistics, Quality, and Finance to ensure successful order fulfillment.
- Monitor account performance and identify opportunities to increase sales, improve margins, and strengthen customer engagement.
- Process or acknowledge customer inquiries within 24 hours.
- Undertake additional duties as assigned by management.
Benefits
- Competitive salary.
- Health, dental, and vision benefits.
- 401(k) match.
- Collaborative, flexible work environment that supports career growth.
- Opportunity to make a global impact in the life sciences industry.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
