Key Account Manager - Rare Emergency Medicine -Midwest

SERB

21d • Hybrid

About The Position

The Key Account Manager promotes SERB’s Emergency Medicine products and increases use of recently launched products, including Aurlumyn® for indications consistent with its labeling. The role sells and differentiates the value of SERB products to customer groups and individual decision-makers across a territory covering Illinois, Missouri, Minnesota, Iowa, and Wisconsin.

The position works closely with internal teams such as Inside Sales, Marketing, HR, Training, and Sales Operations, and maintains external relationships with customers, CSO leadership, and vendors. It is customer-facing, involves visiting hospitals and attending onsite company meetings, and requires approximately 80% field time. The role requires travel by car or plane as needed and availability to work outside traditional business hours, including evenings and weekends when required.

Requirements

• Associate or bachelor’s degree in a relevant field, or equivalent experience.
• At least three years of pharmaceutical hospital IV product sales or account management experience and two to three years of experience in the territory’s geography.
• At least three years of experience building and maintaining professional relationships with pharmacists, emergency medicine professionals, and surgeons across multiple specialties.
• Strong business skills, including the ability to understand and analyze business and market drivers and develop, execute, and adjust business plans.
• Ability to use customer insights strategically to create account engagement plans and take a dynamic, collaborative approach to growing business.
• Experience working alongside physicians and staff in critical care environments.
• Experience working with hospital pharmacies, gaining P&T support, and building coalitions across groups to secure formulary placement.
• Understanding of EMR and CPOE systems.
• Experience placing products in protocols and standing orders and supporting product pull-through.
• Ability to ask strategic, insightful questions to understand stakeholder needs and develop successful business plans.
• In-depth knowledge of creating a compelling, logical product value rationale and compliantly comparing and positioning products against competitors.
• Outstanding interpersonal and consultative skills.
• Excellent presentation and platform skills.
• Ability to manage and prioritize workload, multitask, and handle diverse responsibilities and challenges.
• Ability to address problems creatively and systematically.
• Willingness and ability to work within and outside traditional business hours, including evenings and weekends as required.
• Willingness and ability to travel by car or plane to customers, conferences, and company meetings; must hold a valid motor vehicle operator’s license in good standing.
• Must satisfy applicable credentialing requirements, which may include vaccination and background-check requirements.

Responsibilities

• Meet or exceed territory sales plans and manage budgets by developing and implementing territory strategies aligned with the overall commercial brand strategy.
• Establish and maintain professional relationships with targeted opinion leaders, hospitals, surgeons, pharmacists, and other critical medical staff.
• Develop account-specific business plans based on an in-depth understanding of local market forces; identify hospital decision-makers and key contacts and build their support.
• Develop and implement strategies to place products on hospital formularies and in EMR systems, protocols, and standing orders to support product pull-through.
• Deliver current, compliant, accurate, effective, and on-message sales presentations tailored to individual customer needs and perspectives.
• Develop and implement special territory programs, such as peer-to-peer programs, when needed to maximize sales opportunities.
• Provide clear instructions on the safe and efficacious use of products, including in-services for surgeons, physicians, and clinical staff in and outside critical care settings.
• Execute SERB strategies and tactics effectively within the assigned geographic area.
• Maintain current CRM records.
• Comply with SERB’s code of conduct, policy guidelines, and hospital credentialing requirements.
• Demonstrate SERB’s values in words and actions.

Benefits

• Hybrid working
• Vacation, personal, and sick time
• 15 paid company holidays
• Medical, dental, vision, and other voluntary benefits
• Paid parental leave
• Tuition assistance
• Discretionary bonus plan
• 401(k) match: dollar-for-dollar up to 6% of pay, with the safe-harbor match immediately vested; additional discretionary match of up to 4% of pay, vesting 20% annually over five years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree