Key Account Manager

Schaeffler • Troy, MI

8d

About The Position

The Key Account Manager will be responsible for the end-to-end ownership of assigned service parts, including price maintenance, forecasting, and delivery issue resolution for key automotive clients such as GM CCA and Stellantis Mopar. This role involves contributing to customer P&L, developing customer-specific business strategies, leading business development activities, and nurturing long-term relationships with stakeholders. The position also requires owning the quotation process, managing the sales process from inquiry to contract closing, overseeing new vehicle program launches, negotiating contracts and agreements, managing master data in SAP, and handling warranty recovery claims. Additionally, the role will contribute to strategy development for REMAN for VLS and provide support for finance team escalations. The position holder is expected to perform tasks assigned by their superior and be able to step in as a backup for coworkers.

Requirements

• Bachelor’s degree in business, Engineering, or related field.
• Minimum of 5-7 years of experience in Automotive Industry.
• Minimum of 2-3 years of proven experience managing GM CCA/Stellantis Mopar account with a strong focus on customer relationship management.
• Exceptional communication, negotiation, and people skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in SAP, CRM software (Prefer Salesforce), and Microsoft Office Suite.
• External applicants must be authorized to work in the US without employment VISA or other sponsorship.

Nice To Haves

• Prefer Salesforce

Responsibilities

• Lead and accountable for end-to-end ownership of assigned service parts, including price maintenance, forecasting for future budgets plans / multiyear, delivery issue resolution for GM CCA, Stellantis Mopar, and designated customer accounts.
• Contribute to assigned customer P&L and initiate appropriate measures to secure profitable sales growth with Customer via part termination and price increase requests.
• Develop and lead the customer-specific business strategy and direct the business development activities.
• Lead or monitor business development for new business, ensure negotiation of frame agreements, general terms and conditions, and overall business volumes.
• Establish and nurture long-term relationships with key stakeholders to enhance customer satisfaction and retention.
• Own the quotation process and ensure quotation preparation including both technical and commercial aspects.
• Manage and monitor the sales process of business acquisition, customer inquiry processing, negotiation of terms & conditions, contract closing for delivery and general contracts and order processing.
• Manage new vehicle program OES launches while working effectively within the regional & global matrix structure.
• Manage exist & negotiate new contracts, and agreements, lead negotiations with the customers’ purchasing departments.
• Own master data management (part numbers, pricing, ship to location, customer set up, etc.) in SAP for assigned customers parts.
• Warranty recovery claim negotiations.
• Help develop strategy for REMAN for VLS- creative ideas for new business.
• AR Topics – provide support for finance team for escalation topics.
• Conduct tasks assigned by his/her superior that are related to his/her duties.
• Effectively step in as a backup or use a team approach to complete tasks during coworker(s) absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior