Key Account Manager

Ninja Partners LLC • Texas, US, TX

7d • Remote

About The Position

Join SupportNinja – Where Outsourcing Meets Innovation. SupportNinja is not your typical BPO. We’re redefining what outsourcing can be—blending best-in-class people, powerful AI tools, and deep industry specialization to deliver next-generation customer experience (CX). Our mission? To show the world a better way to outsource. Named “Outsource Partner of the Year” (2025) and expanding across Fintech, Healthcare, SaaS, and Logistics, we’re growing fast—and looking for a Key Account Manager who’s ready to scale strategic partnerships and fuel client success.

Requirements

• 3–5+ years in Account Management or Operations in a BPO is a MUST
• Experience in quota-carrying roles: upselling, cross-selling, renewals
• Familiarity with fast-paced, client-facing environment
• Exceptional communication, stakeholder management, and problem-solving skills
• Curious, analytical, and metrics-obsessed mindset
• Willingness to travel (domestic/international) as needed

Nice To Haves

• Experience in tech-enabled CX or working with AI-driven tools

Responsibilities

• Manage full customer lifecycle: onboarding → retention → expansion
• Build strong client relationships and drive upsell/cross-sell opportunities
• Deliver MBRs/QBRs, ROI reporting, and strategic business reviews
• Be the voice of the customer internally—resolving escalations and advocating for needs
• Forecast growth, track metrics, and share insights with cross-functional teams
• Have a hunter mindset in a KAM role.
• Travel occasionally for key in-person meetings and events

Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed