Key Account Manager

i3 Verticals•Nashville, TN

23d•Remote

About The Position

The Key Account Manager is responsible for building and improving relationships with clients, key suppliers, and partners. This role will be measured by improved engagement between i3V and the client through KPIs such as increased involvement in i3V education sessions, upgrades or growth of current subscriptions, mapping and expanding key contacts within the customer organization, development of client success plans, and pipeline generation of new sales opportunities within the customer base or through referrals. The Key Account Manager will also educate clients about the company’s products, services, and special offers, attend to client complaints and issues to facilitate prompt resolution, conduct customer satisfaction surveys, and collaborate with internal departments to ensure the company meets clients’ expectations. Active input of timely and accurate information into the Salesforce customer relationship management system is also required.

Requirements

Excellent communication skills are crucial for building relationships and addressing client inquiries.
Adept at resolving client issues effectively.
Ability to work closely with sales and marketing teams to boost profitability and customer satisfaction.
Analytical skills for analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

Nice To Haves

At least three years work experience in a role that requires sales, business development, product support or relationship management skills.

Responsibilities

Build and improve relationships with clients, key suppliers, and partners.
Provide personalized advice, build rapport, and respond promptly to client inquiries.
Increase client engagement through KPIs such as involvement in education sessions, subscription upgrades/growth, mapping key contacts, developing client success plans, and generating new sales opportunities.
Review company practices to ensure clients receive maximum satisfaction from their purchases.
Identify potential opportunities and inform the sales team to follow up.
Educate clients about the company’s products, services, and special offers.
Attend to client complaints and issues to facilitate prompt resolution.
Conduct customer satisfaction surveys and other inquiries to recommend methods to enhance client satisfaction and engagement.
Work with internal departments to ensure the company meets clients’ expectations.
Actively input timely and accurate information into the Salesforce customer relationship management system.