Key Account Manager
About The Position
The Key Account Manager (KAM) is responsible for managing customer relationships, sales volume activities and improving in-store execution and visibility of our portfolio. The KAM is responsible for reaching targets and goals set for the designated sales area. The KAM establishes, maintains and expands customer base while monitoring sales execution and opportunities for each account within their geography. The KAM will review analyses and keep up to date with current market trends and customer needs. The KAM is responsible for developing and elevating our portfolio in order to grow share with their regional customers and key decisionmakers across the market.
Requirements
- B.A. required
- Minimum of 4 years of relevant experience
- Advanced Microsoft skills including Excel and PowerPoint
- Strong verbal and written communication skills
- Problem solving skills
- Strong technical and analytical skills
- Strong relationship building skills and selling capabilities
Responsibilities
- Accountable for the ongoing development of customer specific plans that lead to the achievement of annual operating plan objectives, specifically share of display and continued growth of our brands.
- Achieve or exceed customer sales objectives through personal impact.
- Build winning relationships through consistent compression selling to customer area decisionmakers at the regional and store level.
- Responsible for effective communication to elevate execution through our internal processes.
- Communicate in a timely manner
- Collaborate with all key stakeholders as needed
- Provide feedback upstream to Customer team for more effective program planning in the future This is to include, but not limited to, period promotions, pricing, display execution, merchandising activity, service opportunities, and period results
- Identify and lead store level execution of growth activities of new opportunities to build our business.
- Manage the development and sell-in of field activated promotions such as secondary location placement, displays, and shelf space working with the Retail Operations Manager, Director of Operations and local Field Sales team.
- Build and improve region capability for upselling in-store and compression selling across Market Sales Leads, Market Development Leaders and Zone Sales Managers (role play).
- Ongoing assessment, identification, and communication of competitive activities.
- May perform other duties as required to deliver the business goals of the company.
- Manage customer situations and respond promptly to customer needs within 24 hours.
- Solicit customer feedback to improve service and respond to requests for service and assistance.
- Demonstrate high level of customer service, identifying and responding actively and with sensitivity to the needs of all internal and external customers.
- Must be able to plan, pre-sell, communicate, and execute store level promotions with specific and clear details.
- Foster quality focus in others and work to improve processes, products and services.
- Ability to build morale and group commitments to goals and objectives and support everyone's efforts to succeed.
Benefits
- medical
- dental
- short and long-term disability
- AD&D
- life insurance (for individual, families, and domestic partners)
- matching 401(k) plan
- unlimited sick time
- paid time off
- holiday pay
- free access to the fitness center (if in WHQ)
- on-site day care
- company store
- Campbell’s Cares program matches employee donations and/or volunteer activity up to $1,500 annually
- Employee Resource Groups (ERGs)
- competitive health
- dental
- 401k
- wellness benefits beginning on the first day of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
