Key Account Manager, Preservice Products
About The Position
RevSpring is seeking a Key Account Manager to support our Preservice Products suite. This role is ideal for a client-focused professional with healthcare experience and a strong understanding of patient intake and front-end revenue cycle operations. The ideal candidate brings credibility in preservice healthcare settings and can partner with clients to improve workflow performance, product adoption, and patient experience. The Key Account Manager is responsible for managing the overall customer experience for assigned strategic accounts. This person serves as the primary point of contact for clients, builds trusted relationships with key stakeholders, supports retention and growth, and works cross-functionally within RevSpring to address client needs and drive value.
Requirements
- Experience in account management, client success, or strategic customer relationship management
- Healthcare industry experience required
- Strong preference for experience in preservice healthcare operations, such as patient intake, patient access, registration, scheduling, insurance verification, prior authorization, or financial counseling
- Strong relationship-building, communication, and problem-solving skills
- Ability to manage multiple priorities and work effectively across teams
- Experience with CRM and ticketing systems
- Ability to travel to client sites as needed, up to 25%
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Nice To Haves
- Direct experience working in a patient intake or patient access setting
- Familiarity with front-end revenue cycle workflows and related operational challenges
- Experience supporting healthcare technology solutions or service delivery models
Responsibilities
- Manage and grow relationships with strategic client accounts
- Serve as the primary liaison between customers and internal RevSpring teams
- Support account retention, client satisfaction, and product adoption
- Develop a strong understanding of each customer’s business, workflows, and operational goals
- Partner with clients to address challenges related to preservice and patient access workflows
- Coordinate with internal teams including product, operations, support, and sales
- Lead client communications, issue resolution, and quarterly business reviews
- Identify opportunities for account growth and additional service adoption
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
