Key Account Manager, Korea

CSL•Seoul, ON

11d

About The Position

The job holder will use his/her knowledge of the assigned products(Tavneos) and market dynamic like diseases, patients and customers, and the account ecosystem complexity to drive change in patient’s journeys, diagnostic procedures, therapeutic decisions, speed to right treatment etc. The Key Account Manager (KAM) is pivotal in supporting the pre and post launch planning, execution, and operational rollout of Tavneos across his/her defined territory. The KAM will drive localization of strategic execution, delivering patient uptake and sales by adopting a key account management philosophy with key treatment and referral centres and ensuring local reimbursement is unlocked. The KAM will be the commercial point of contact for all customers across the defined territory, utilizing an omnichannel approach to manage them accordingly.

Requirements

Minimum 7 years of experience in the pharmaceutical industry
Strong scientific/medical knowledge at Bachelor’s degree or equivalent
Has previous marketing, sales or Key Account Manager experience
Ability to engage, connect and build partnerships with customers
Strong customer focus: demonstrates ability of creating win-win partnerships
Project management where tangible success has been achieved
Passionate about rare disease, strong drive and desire for success, result-orientated with proactive cross-functional collaborative approach
Strong analytical as well as organizational ability, professional presence, self confidence, self-driven and a positive attitude
Excellent communication skills

Nice To Haves

Solid understanding of local healthcare market with proven success
Experience in rare disease or specialty with established local networks auto-immune or renal disease areas
Fluent English is a plus

Responsibilities

Deliver sales budget with focus on top-tier key accounts/ centers of expertise (CoEs), tracking and managing performance according to business plan objectives and KPIs in alignment with CSL’s code of conduct and the strictest ethical, compliance and legal standards
Develop, lead and execute the local territory plan with specific goals and targets across the territories
Promote Tavneos by delivering value messages via F2F or omnichannel activities
Manage key stakeholders in accounts, HCPs of the territory, and wholesalers working for key accounts
Encourage an insight-driven culture where customer insights, data, dashboards, and CRM tools are appropriately used to making effective business decisions and allow strategic development and tactical implementation to remain relevant, meaningful, and commercially advantageous
Create a high-performance cross functional team environment based on alignment with a common values and vision based on a foundation of trust and respect
Consistently conduct business analyses, develop, and maintain a current business plan, and contribute to the development of pre and post launch business plans
Ensure the customer experience is exemplary, where customers seek CSL out as the partner of choice for creating access to CSL medicines in those patients who would benefit
Input and contribute to building country planning, initiatives and tools
Collaborate closely with local field-based medical team
Ensure HCPs and all target customers to have accurate information which can be reflected in guidelines
Drive consent and Opt ins
Key point of contact for all customers/ centres of expertise (CoEs) within the region and is accountable for the success of the product in the assigned accounts