Key Account Manager I

INFICON•Raleigh, NC

20h•$80,000 - $100,000•Hybrid

About The Position

The Semiconductor Account Manager will sustain sales for existing customers and manage multiple Semi End User and OEM accounts throughout the US. This role focuses on maintaining customer success, building strong customer relationships, and identifying new sales opportunities with INFICON’s business objectives. By leveraging industry expertise, particularly in vacuum physics and semiconductor processes, the Key Account Manager will position INFICON as a trusted partner in enhancing operational efficiency and quality for semiconductor clients.

Requirements

4 years technical degree (Engineering, Chemistry, Physics) or business
3-5 years of account management experience selling to Semiconductors
A track record of establishing new customer connections
A history of cultivating existing relationships to ensure prospective sales
Skilled in conveying strategic plans with a deep understanding of key account stakeholders
Strong presentation skills and a solid grasp of our products and their potential applications
Ability to identify areas of concern in customer fabs where our product portfolio can offer effective resolutions
Versed in software tools, encompassing CRM and MS Office applications
Effective negotiation skills
Proficient in project tracking to proactively tackle potential challenges
Must have the ability to work independently, travel to customer sites (up to 25% of the time), and possess strong customer engagement skills

Responsibilities

Maintain and manage sales plans to achieve sales goals within assigned accounts.
Identify growth opportunities for INFICON’s product portfolio, which includes FDC and Industrial Engineering SW solutions, gauges, ALD coating solutions, and Smart Sensors.
Build and maintain strong customer relationships by addressing the specific needs of semiconductor OEMs and Semi End User accounts.
Provide technical guidance and expertise on the application of INFICON products to meet customer requirements.
Manage account activities, including preparing quotes, negotiating sales contracts, submitting forecasts, and creating key account plans and monthly reports.
Provide valuable feedback to Business Units regarding product introduction strategies, market trends, competitive analysis, and application requirements.
Support pricing adjustments, product recommendations, and updates to sales policies.
Collaborate with the Segment Manager and Strategic Account Director to input annual sales goals and refine strategic objectives for the sales territory.
Identify opportunities to improve sales processes efficiency.
Contribute to the development and execution of territory-specific sales and marketing plans.