Key Account Manager - Grocery

The Plant Company•Stuarts Draft, VA

8d•$80,000 - $100,000•Onsite

About The Position

The Key Account Manager is responsible for managing and growing strategic customer relationships within the grocery and big-box retail channels. This role serves as a primary point of contact for assigned accounts, driving sales growth, supporting customer programs, and ensuring strong alignment between customer needs and The Plant Company’s operational capabilities. The ideal candidate has experience managing key accounts within the floriculture industry, preferably with live plants and large retail customers. This individual should be highly organized, analytical, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Requirements

Strong relationship management and customer service skills
Excellent organizational and time management abilities
Strong analytical and problem-solving capabilities
Advanced proficiency in Microsoft Excel and PowerPoint
Ability to interpret customer and industry sales data to support strategic decisions and sales initiatives
Strong written and verbal communication skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Experience working with customer portals such as Procurant, iTrade, and/or 1WorldSync preferred
Ability and willingness to travel approximately 20% or more, including customer visits and trade shows
Bachelor’s degree in Business, Sales, Marketing, Horticulture, or related field preferred
Minimum of 2 years of experience managing key accounts within the floriculture industry preferred
Experience with live plants strongly preferred
Experience working with grocery and/or big-box retail customers preferred
Experience supporting retail sales programs, forecasting, or customer analytics preferred
Ability to sit, stand, and work on a computer for extended periods
Ability to travel as needed for customer visits, meetings, and trade shows
Ability to occasionally lift and transport materials up to 25 pounds

Nice To Haves

Experience working with customer portals such as Procurant, iTrade, and/or 1WorldSync
Bachelor’s degree in Business, Sales, Marketing, Horticulture, or related field
Minimum of 2 years of experience managing key accounts within the floriculture industry
Experience with live plants
Experience working with grocery and/or big-box retail customers
Experience supporting retail sales programs, forecasting, or customer analytics

Responsibilities

Serve as the primary point of contact for assigned key accounts
Build and maintain strong customer relationships through consistent communication and proactive support
Support customer retention, satisfaction, and long-term account growth
Coordinate with internal teams to ensure customer expectations, timelines, and program requirements are met
Assist in resolving customer issues related to product quality, inventory, logistics, or service
Support sales growth initiatives within assigned accounts and territories
Identify opportunities for new programs, product expansion, and increased sales volume
Assist in the development and execution of customer sales campaigns and promotional programs
Participate in customer meetings, presentations, and business reviews
Attend industry events and trade shows to support relationship development and business growth
Analyze customer sales data, trends, and performance metrics to support business decisions and sales strategies
Develop reports, presentations, and sales analyses for customers and internal leadership
Interpret industry and customer data to identify risks, opportunities, and actionable insights
Maintain accurate customer records, forecasts, and program details
Utilize customer portals and systems such as Procurant, iTrade, and 1WorldSync
Coordinate product setup, item maintenance, and customer data requirements within customer systems
Collaborate with Sales, Operations, Inventory, and Marketing teams to support successful program execution