Key Account Manager for Technical Services (Global Manufacturer)

AkzoNobel•Baton Rouge, LA

4d•$115,000 - $125,000•Hybrid

About The Position

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries. Develop and execute strategic growth plans for designated Key Accounts. Will serve as the primary commercial leader for assigned accounts, driving revenue growth, profitability, innovation, and long-term customer value through strong relationship management and cross-functional collaboration. Ensure alignment between customer objectives and business strategies while delivering financial performance, identifying new business opportunities, and strengthening engagement with key stakeholders at all organizational levels.

Requirements

Bachelor of Science in Business Management or related field. Equivalent experience may be considered in lieu of educational requirement.
5 years’ experience in commercial roles, sales and key account management, or coatings inspection in the Oil and Gas industry or related sectors.
Must possess commercial and business acumen as well as an understanding of cross functional processes and financial concepts related to sales and cost to serve.
Effective leadership, problem solving and decision-making skills with the ability to drive results.
Strong organizational and project management skills. Must be able to manage stakeholders.
Effective communication and presentation skills.
Proficiency with Microsoft Office and Customer Relationship Management systems required.
Ability to travel globally domestically and internationally up to 50% based upon base location to attend internal meetings and support customers and vendors. Overnight travel may be required.
Must be fluent in English. Must also be fluent in Spanish or Portuguese.

Nice To Haves

AMPP inspector and/or coatings specialist credentials preferred.

Responsibilities

Create and execute Key Account Plan globally aligned with Regional/Global Segment, Marketing, and Marine Protective and Yacht (MPY) growth strategies.
Identify, develop, and secure sales opportunities utilizing existing and new service offerings within the Oil and Gas, Power, High Value Infrastructure, and related industrial sectors.
Develop and manage a commercial pipeline to drive revenue growth, market expansion, and business opportunities across assigned Key Accounts.
Deliver financial performance objectives by achieving budgeted regional and global Key Account revenue, profitability, and Profit and Loss targets.
Drive innovation and value creation initiatives within Key Accounts to strengthen customer partnerships and support long-term growth.
Develop and maintain strategic relationships across all levels of Key Account organizations, including executive leadership and key decision-makers.
Lead new business development and account growth initiatives aligned with customer requirements and strategic business objectives.
Collaborate with Global Key Account Management, Regional Specification Sales, Country Area, and Local Sales teams to execute global, regional, and local customer projects and opportunities.
Partner with cross-functional teams, including sales, customer service, technical, and marketing functions, to prioritize developments, coordinate trials, and deliver customer-focused solutions.
Provide commercial leadership and ongoing support for services projects, ensuring high service levels, operational effectiveness, and identification of upselling opportunities.
Drive continuous improvement initiatives that enhance customer service, operational efficiency, productivity, capability, and overall value creation.
Contribute to commercial excellence through market intelligence, CRM utilization, integrated business planning (IBP), regular business reviews, contract compliance, and sharing of Key Account Management best practices across the organization.