Key Account Manager - Global Forwarding

C.H. Robinson•Grapevine, TX

18h•$75,700 - $158,340•Hybrid

About The Position

C.H. Robinson is looking for a strategic and customer-focused Key Account Manager for our Global Forwarding division to drive growth, strengthen retention, and expand partnerships across a portfolio of key accounts. In this role, you will make a direct impact on the organization by identifying new business opportunities, delivering innovative supply chain solutions, and helping customers achieve their business goals while growing revenue and market share. You will serve as a trusted advisor, lead complex negotiations, collaborate across global teams, and champion continuous improvement to deliver exceptional customer outcomes. If you thrive in a fast-paced, relationship-driven environment and are passionate about creating value for customers, we encourage you to apply. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.

Requirements

High School diploma or GED
Minimum 4 years of experience in sales and/or account management
Ability to travel up to 30% (domestically and internationally)

Nice To Haves

Supply chain knowledge
Bachelor’s degree from an accredited college or university
Proficient in Microsoft Office Suite of Programs
Demonstrates and drives a data driven approach
Demonstrated influencing, negotiation, collaboration, communication and presentation skills
Proven track record of delivering measurable financial results through sales or account management solutions
Values a diverse and inclusive work environment

Responsibilities

Build and expand trusted relationships with key stakeholders across customers’ supply chain organizations
Develop and execute account strategies that grow market share, strengthen retention, and advance qualified opportunities through the CRM pipeline
Lead strategic business reviews using customer data, performance trends, and market intelligence to uncover growth opportunities and recommend impactful solutions
Partner with subject matter experts and cross-functional teams to design integrated supply chain, technology, analytics, and service solutions
Lead complex pricing discussions and negotiations with management- and director-level customer stakeholders
Manage RFPs, proposals, awards, pricing strategies, and account transitions based on customer priorities and buying behaviors
Advocate for customers across the organization, align internal resources, navigate challenging conversations, and drive timely resolution of complex issues
Collaborate with operations, sales, capacity, product, and supply teams to establish effective processes, optimize execution, and deliver against customer KPIs
Monitor financial results, volume, service performance, accounts receivable, and customer feedback to protect account health and drive corrective action
Champion continuous improvement, automation, cost avoidance, and innovative solutions that enhance customer outcomes and operational efficiency

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities