Key Account Manager, Clubs and Military, New York, NY

Swarovski

3d•Onsite

About The Position

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Key Account Manager (KAM) Clubs and Military, where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn, and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. Account Management: Manage and grow national and military key accounts by maintaining strong knowledge of market offerings, pricing structures, and competitive positioning to drive retention and expansion. Sales Pipeline & Reporting: Maintain an updated sales funnel and support regular sales reviews. Track and analyze key account data to guide informed, account-specific decisions. Revenue & Customer Success: Achieve sales targets and strategic objectives for assigned accounts. Continuously assess customer needs, ensuring high satisfaction and alignment with business standards. Client Engagement & Improvement: Follow up regularly on orders, collections, and customer feedback. Identify improvement areas and lead solution development in collaboration with internal teams. Entrepreneurial Mindset: The ideal candidate demonstrates a strong entrepreneurial mindset, bringing a proactive, opportunity driven approach to managing and growing the market. This includes the ability to: Identify and capitalize on growth opportunities across diverse retail environments, anticipating market shifts and acting quickly to secure competitive advantage. Operate with ownership and accountability, treating the business as their own and consistently driving initiatives that elevate brand presence, sales performance, and customer engagement.

Requirements

3–5 years of experience in wholesale
Exposure to U.S. and Canadian markets
Advanced proficiency in Microsoft Excel, Word, and PowerPoint, with strong analytical capabilities
Fluency in English and Spanish
Strong understanding of sales and marketing strategies, preferably in luxury products
Excellent communication and presentation skills
Analytical, agile, and results-driven mindset
High energy, positive attitude, and strong work ethic
Ability to multitask and manage multiple high-priority projects
Adaptability in fast-paced, multicultural environments
Retail and sell-out focused with an entrepreneurial, team-oriented approach

Nice To Haves

Experience in beauty, liquor, or luxury industries
Knowledge of and contacts within North America

Responsibilities

Manage and grow national and military key accounts by maintaining strong knowledge of market offerings, pricing structures, and competitive positioning to drive retention and expansion.
Maintain an updated sales funnel and support regular sales reviews.
Track and analyze key account data to guide informed, account-specific decisions.
Achieve sales targets and strategic objectives for assigned accounts.
Continuously assess customer needs, ensuring high satisfaction and alignment with business standards.
Follow up regularly on orders, collections, and customer feedback.
Identify improvement areas and lead solution development in collaboration with internal teams.
Identify and capitalize on growth opportunities across diverse retail environments, anticipating market shifts and acting quickly to secure competitive advantage.
Operate with ownership and accountability, treating the business as their own and consistently driving initiatives that elevate brand presence, sales performance, and customer engagement.