Key Account Executive - New York

Labcorp•Albany, NY

21h•Hybrid

About The Position

Labcorp is seeking a Key Account Executive to join their team in the Capital District/Albany, NY territory. The ideal candidate would reside within the territory. This role involves educating, instructing, and upselling to assigned and newly generated accounts, acting as a liaison between clients and LabCorp operations, and providing ongoing service and problem resolution to ensure customer retention through superior customer service. The executive will recommend client-focused solutions, manage day-to-day client operations, upsell the current book of business for organic growth, and work closely with senior sales representatives. Continuous education of the client base and timely resolution of customer issues are key, with a focus on meeting and exceeding monthly retention and upsell goals.

Requirements

High school or equivalent
Proficient in Microsoft Office
Ability to travel overnight as needed
Valid driver’s license and clean driving record

Nice To Haves

Bachelor’s degree
Salesforce experience
2+ years outside account management or sales experience
Diagnostics sales experience
Healthcare sales experience

Responsibilities

Educate, instruct, and upsell all assigned and newly generated accounts in an assigned territory
Function as a liaison between the client and the LabCorp operations team in relation to client needs
Provide ongoing service and problem resolution to customer base
Ensure customer retention by providing superior customer service
Recommend solutions that are client focused and persuasive
Provide account management for client’s day to day operations
Upsell current book of business to increase organic growth
Work closely with senior sales representatives to grow book of business
Continuously provide educational material to the client base
Resolve any customer related issues in a timely manner
Meet and exceed monthly retention and upsell goals on a regular basis