Key Account Customer Quality Engineer

Busch • San Jose, CA

2d • $85,000 - $105,000

About The Position

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.
Apply now and make our success story yours too!

The Key Account Customer Quality Engineer is the representative of the company for Quality Performance and the advocate for the customer within the company. The Key Account Customer Quality Engineer is responsible for ensuring the highest quality performance at the customer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Additional requirements include knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry. The work within the Service Center requires general mechanical and electrical aptitude. The person must also be able to follow repair instructions and testing techniques. Requirements also include the ability to work in a team-oriented environment, being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Requirements

• Requires B.S./B.A. degree in Engineering or Science.
• Exercise of judgment, discretion, and tact in all business matters and business relationships is required.
• Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
• Knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.
• The work within the Service Center requires general mechanical and electrical aptitude.
• The person must also be able to follow repair instructions and testing techniques.
• The ability to work in a team-oriented environment, being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task.
• Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
• This position requires the ability to read, write, and communicate effectively in English to perform essential job functions.
• Responsibilities include preparing clear and effective written communications and presentations, as well as regularly exchanging information with internal teams, customers, and external partners. Strong verbal and written communication skills are essential.
• Mathematical skills consistent with an engineering degree
• Expected to be analytical, thorough, factual and data driven.
• Must be able to manipulate small and large tools to make both fine and major adjustments to intricate test apparatus and equipment.
• Must be able to lift tools and equipment weighing up to sixty pounds.
• Must be able to travel by air and drive to customer sites.

Nice To Haves

• Familiarity with technical investigation/failure reporting tools such as 8D, 5 whys, Ishikawa/fishbone analysis is a plus.

Responsibilities

• Change Control – the Key Account Customer Quality Engineer manages the product change process between the customers and the factory experts within the Copy Exact framework.
• The Key Account Customer Quality Engineer is responsible for Product Quality at the customer
• The Key Account Customer Quality Engineer is responsible for Quality reporting with the customer (Scorecard) and with the factories
• The Key Account Customer Quality Engineer makes sure that the company knows and understands all customer’s procedures, specifications, compliance requirements
• Travels to and visit factories with Customer Quality Engineers
• Maintains a positive customer relationship and focus while responding to customer needs.
• Attends all trainings and meetings as required.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level