Customer Quality Engineer

Avery Dennison • Mentor, OH

1d • $72,000 - $107,500

About The Position

The Customer Quality Engineer (internally called Material Quality Consultant), primarily serves as the customer’s point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product’s supply chain, from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem.

Requirements

• Bachelor’s Degree in engineering or related field required.
• Ability to lead problem solving process is required.
• 2+ years of work experience in Quality or Engineering for a manufacturer (Internships and Co-ops included)
• Ability to handle multiple tasks - the role requires that you will be working on multiple claims at the same time.
• Strong customer service skills - written, verbal and telephone communication skills.

Responsibilities

• Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.
• Follows standard work processes to discern whether or not the issue results from Avery Dennison’s processes or is an issue at the Customer or Supplier level.
• Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
• Uses problem solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.
• Interacts as needed with Sales, Technical Team, Analytical Lab, R&D, Technical Leads, Customer Service (ACs and SCs), site resources, and divisional technical resources to obtain information pertinent to understanding and resolving customer quality issues.

Benefits

• Inclusive Healthcare Support: Expert, whole-health care regardless of gender identity.
• Retirement Savings Plan: You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Paid Vacation: You start with 10 vacation days in your first year on the job. The longer you work for the Company, the more days you will accrue.
• Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level