Key Account Manager Customer Service

Philips • Bucharest, OR

5d • Remote

About The Position

As a Key Account Manager for Customer Service, you will be responsible for developing and driving profitable long-term growth in the accounts within the territory of Romania. You will maximize profitable sales and customer satisfaction, selling all Customer Service Philips HS and applicable Philips products, systems, and services, while balancing short- and long-term business goals.

Requirements

• Hold a Bachelor’s or Master’s degree in Business Administration, Marketing, Sales, or a related field
• Have a minimum of 3 years of experience in Sales, Marketing, or a related field
• Demonstrate a proven track record in sales or account management, preferably in Healthcare or B2B
• Experience working within and ideally leading cross-functional teams
• Fluent in English (written and spoken), in addition to the local language

Responsibilities

• Build and maintain strong, long-term relationships with key stakeholders at different organizational levels to maximize business value (top and bottom line)
• Develop executive-level customer relationships and understand customer targets, needs, and competitive landscape
• Create, implement, and drive account plans, including tailored value propositions, and lead all related commercial activities
• Negotiate agreements, manage sales pipelines, forecast performance, and ensure achievement of order intake, sales, and profitability targets
• Lead cross-functional collaboration (Project Management, Operations, Customer Services) and drive account team alignment to deliver results
• Ensure compliance and quality of solutions offered, including proper validation of configurations and third-party components, and provide structured market and customer feedback

Benefits

• We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level