Key Account Coordinator

Reviva•Fridley, MN

9d•Onsite

About The Position

For over 80 years, Reviva has set the standard for high-quality remanufactured diesel and gas engines. As the largest independently owned and operated engine remanufacturer in North America, our family-owned company is driven by a passion for excellence and a commitment to getting our customers back on the road quickly. We are looking for a talented, driven individual to join our 1st shift team in Fridley, MN, where we focus on precision, efficiency, and superior customer satisfaction. The Key Account Coordinator manages the day-to-day operations for Reviva’s largest and most tenured customer. This highly visible role handles critical accounts, ensuring excellent order management, proactive customer service, and strategic growth. You will act as the central hub connecting internal operations, external vendors, and diverse client stakeholders. The ideal candidate must live our core values: do what you say, be a winner have grit, always improve, and treat everyone with respect.

Requirements

High School diploma required
Experience using Salesforce or similar computer databases.
Prior customer service or account coordination background.
Ability or willingness to learn the engine business.
Strong multitasking and time-management skills for high volumes.
High accuracy with invoices, orders, and shipping paperwork.
Clear, professional phone and email skills for diverse teams.
Fast learner who adjusts quickly to changing priorities.
Mindset geared toward finding faster, better ways to work.
Self-motivated team player with strong accountability and grit.

Nice To Haves

Associate degree preferred

Responsibilities

Execute accurate order entry, create Bills of Lading (BOLs), and process drop-ship purchase orders and associated invoices.
Coordinate and manage the daily scheduling of core returns to maintain steady supply chain momentum.
Oversee secondary, smaller component accounts to ensure comprehensive client coverage.
Proactively build a reliable network of "go-to" contacts across the client's corporate and unionized field offices to bypass communication silos and secure timely answers.
Partner closely with internal facility teams, operational leads, and external vendors to streamline workflows across departments.
Support diverse field staff by applying a mix of training, patience, and operational knowledge to keep logistics moving even when protocols are facing challenges.
Serve as the primary, high-energy touchpoint for all customer service requests, answering every phone call, email, and text with a helpful and professional demeanor.
Maintain an even keel and a steady, patient mindset during high-volume or stressful days, treating relationship management as a marathon.
Actively challenge the status quo by identifying process inefficiencies, driving relationship management, and uncovering new expansion opportunities with the customer.