Key Account Coordinator I

Funko•Bentonville, AR

3d•$24 - $30•Onsite

About The Position

The Sales Operations team works closely with the Funko Sales team to provide an excellent Customer experience to our Wholesale / Retail customers. A Key Account Coordinator is focused on supporting our most important strategic accounts. This role is responsible for management of key strategic accounts customer experience including delivery of key programs, forecast management/execution, and point of contact of operational inquiries for the Funko Organization and our customers. Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash. A keen eye for detail as well as a bias for action will also go a long way!

Requirements

Strong forecasting and demand planning experience with the ability to analyze sales trends, inventory positions, and customer demand signals.
Exceptional verbal and written communication skills with the ability to influence and collaborate across all levels of the organization and with external customers.
Ability to confidently present data, lead customer discussions, and communicate operational updates to senior stakeholders.
Advanced Excel skills required including Pivot Tables, VLOOKUP/XLOOKUP, Index Match, Conditional Formatting, Data Validation, Power Query, and reporting/dashboard development.
Strong aptitude for working with large datasets and translating data into actionable insights.
2+ years of experience supporting strategic retail accounts in a B2B customer service, sales operations, account coordination, or supply chain role.
Experience managing Walmart or comparable big-box retail accounts strongly preferred.
Experience with order book management, forecasting, replenishment planning, and customer compliance requirements.
Experience supporting toy, collectibles, entertainment, consumer products, or related retail categories preferred.
Experience with retailer portals, EDI transactions, item setup processes, UPC/GTIN management, and customer-specific requirements.

Nice To Haves

Experience supporting Walmart or other major retail accounts within a high-volume order management environment.
Strong understanding of Walmart shipping windows, routing compliance, Retail Link/ Nova/Supplier One systems, UPC and GTIN management, and forecasting processes.
Experience working within toy, collectibles, entertainment, consumer products, or FMCG categories preferred.

Responsibilities

Serve as the primary operational contact for assigned strategic accounts, developing strong customer relationships and ensuring a best-in-class customer experience.
Manage customer forecasts and demand planning activities, partnering with Sales, Planning, and Operations to drive forecast accuracy and revenue execution.
Own end-to-end order book management, including supply chain delays, allocation prioritization, date management, pricing discrepancies, assembly orders, and shipment execution.
Manage customer-specific compliance requirements, shipping windows, routing guides, and retailer operational standards.
Support item setup activities, including UPC management, product attributes, assortment maintenance, and retailer portal requirements.
Analyze customer sales trends, inventory levels, forecasts, and open order positions to identify risks and opportunities.
Partner cross-functionally with Sales, Planning, Logistics, Customer Compliance, and Distribution Centers to ensure timely order fulfillment.
Lead weekly business reviews and provide operational updates, KPI reporting, and account performance analysis.