Kettle Coordinator

The Salvation Army Canada and Bermuda Territory • North Vancouver, BC

4d • CA$19 - CA$28 • Onsite

About The Position

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets. They organize, direct, and supervise the work performed by Christmas Kettle Campaign Workers. They will also ensure adequate staffing is met prior to and during each shift.

Requirements

• Completion of high school.
• A minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Experience in office administration.
• Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).
• Previous fundraising and supervisory experience.
• Experience working and leading volunteers will be an asset.
• Valid Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Excellent interpersonal skills, integrity, and adaptability.
• Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills.
• Ability to lift/move 9 to 12 kgs (20 – 25 lbs.).
• Enthusiastic Team Player with excellent communication and interpersonal skills.
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities.
• Exhibit good listening skills, have strong oral/written communication skills.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Honest, courteous, and punctual; prepared to act in the best interest of employer.
• Represent the organization in a positive, professional, and engaging manner.
• Attentive listening skills for supervision, coaching, and conflict resolution.
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Nice To Haves

• Post Secondary experience may be an asset.

Responsibilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting Kettles to zone locations prior to staff and/or volunteer’s arrival at Campaign onset.
• Ensure all Kettle donations are delivered to secure location at shift completion.
• Communicate daily issues and supply deficiencies to the supervisor.
• Orient and remind staff/volunteers on proper Kettle handling and duties as required.
• Supervise, support and assign (as required) staff and/or volunteers throughout the Campaign.
• Visit locations during shift changes and intermittently.
• Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis).
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Promote, coordinate, and oversee the activities of Christmas Kettle Campaign Worker staff and/or volunteers.
• Oversee the operations of the Christmas Kettle campaign including orientation, scheduling and support of staff and/or volunteers.
• Participate in recruitment of kettle worker staff and/or volunteers.
• Orientation and performance management of kettle worker staff and/or volunteers.
• Coordinate the schedule for kettle staff and/or volunteers and respond to emergency absences, etc.
• Foster and maintain positive working relationships with kettle sites.
• Works with a list of volunteers, clubs, churches, and businesses to assist in filling volunteer positions.
• Promotes the campaign through community presence, social media, phone calls, etc.
• Strengthens relationships with management and leadership at all kettle locations and is responsible to act as a liaison, providing support as needed.
• Prepares and makes bank deposits and tracks and records statistical data as required.
• Coordinate the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations; may deliver and pick-up kettles in an emergency situation.
• Host at a kettle as required ensuring necessary coverage for breaks, etc.
• Ensure that kettle locations have adequate supplies of literature etc.
• Record statistical data and prepare weekly time sheets as required.
• Supports other aspects of christmas programming if needed (ie. food and toy program).
• Post campaign; organize retrieval of all equipment/supplies from various kettle locations.
• Provides post campaign support to ensure transition to future campaigns.
• Ensures donors, volunteers, and all partnerships are thanked and invitations are given to appreciation events.
• Represent the salvation in a positive, professional manner.
• Reports directly to senior leadership.
• Perform other related duties as required.

Benefits

• The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED