KC CRM Administrator - Enrollment Services

Kettering Health • Kettering, OH

4d • Onsite

About The Position

Responsible for the day-to-operations and strategy implementation in the CRM system in Enrollment Management. This includes creation of communication strategies and content, reporting, training, and management of the system. This position will also work closely with Kettering College IS/IT and Student Services to ensure that processes are effective and efficient or need to be adjusted or created. This position will work in the Office of Admissions.

Requirements

• Baccalaureate degree required
• Master’s degree preferred in Computer Science, Information Systems, or Network Administration

Nice To Haves

• Previous Admission or IS/IT experience preferred
• Experience in Seventh-day Adventist educational system preferred
• Previous supervisory experience preferred

Responsibilities

• Leads the usage and operations of the Customer Relationship Management (CRM) software
• Responsible for updating software, processing, and communication templates
• Develops and implements effective communication strategies within the CRM
• Performs managerial tasks such as updating software, manage processing, and run reports
• Manage the communication flow in the CRM
• Serve on the KC Technology Committee
• Knowledgeable in student information systems (SIS) and other higher education software and systems
• Work with IS/IT on institutional programming and reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level