Enrollment Systems Administrator

Palm Beach State College • Lake Worth, TX

7d • Hybrid

About The Position

Responsible for collaborating with various stakeholders to implement, update, and provide support for enrollment management system technology projects. Reviews specifications of system updates, feature releases, and service desk tickets to determine possible impacts on the enrollment systems.

Requirements

• Associate degree and two years of related experience; OR High school diploma or GED and four years of related experience
• Knowledge of: Microsoft Office Professional or similar application
• Knowledge of: Various student enrollment systems
• Skilled in: Attention to detail while maintaining effective time and task management
• Skilled in: Research and data analysis to arrive at valid conclusions, recommendations and plans of action
• Skilled in: Thinking strategically, effectively analyzing data, and implementing data-informed decisions
• Ability to: Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
• Regular physical attendance required
• Must complete FERPA training within 30 days of employment

Nice To Haves

• Two years of Workday experience

Responsibilities

• Provides production support, including researching and resolving enrollment system issues, unexpected results, or process flaws; performing scheduled activities; and recommending solutions or alternate methods.
• Analyzes and identifies end-user system issues for the division and implements corrective action.
• Collaborates with IT to resolve more complex system errors or failures.
• Serves as a technical resource for the division, fielding questions, developing design changes, identifying touchpoints, and configuring enrollment systems.
• Evaluates new developments and evolving business requirements and recommends appropriate systems alternatives or enhancements to current systems.
• Assists with the execution of system changes including updates, integrations, and new configurations, and participates in all aspects of system testing.
• Plans, schedules, and prepares training, including development of training guides, and documentation.
• Serves as subject matter expert to thoroughly understand business processes and procedures in order to configure automated workflow processes.
• Tests new and updated end user products in an integrated systems environment.
• Conducts and evaluates various student processes including, but not limited to, admissions, pre-registration, and registration.
• Processes corresponding enrollment data and materials.
• Provides feedback and recommendations to create specifications for changes assisting users in the flow of their work processes or procedures.
• Performs other job-related duties as assigned.

Benefits

• Tuition fee waiver at PBSC
• tuition reimbursement
• degree recognition award
• educational leave
• Medical, dental, vision, disability, life insurance, parental leave
• Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off
• wellness programs, and apps related to stress management, nutrition, meditation
• Leadership programs, professional learning workshops
• State retirement plan options and voluntary 403(b) and 457 plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree