Juvenile Svcs Region Coord -Administrative Office of the Courts (AOC)-Non-Tenured (NT)
About The Position
The Administrative Office of the Courts’ Office of Statewide Programs, Department of Family and Juvenile Services, is hiring a Juvenile Services Region Coordinator based in Henry County, Kentucky. The position covers Oldham, Henry, Trimble, Carroll, Owen, Grant, Gallatin, Boone, Kenton, Campbell, Pendleton, Harrison, Nicholas, Robertson, Bracken, Mason, Fleming, Lewis, Greenup, and Boyd Counties. The coordinator provides administrative and operational support to field staff and supervisors by coordinating schedules, supporting on-call needs, monitoring performance data, and assisting with case assignments and workload distribution. Although this is not a supervisory position and has no direct personnel management responsibilities, it involves close collaboration with supervisors and frontline staff to support efficient daily operations and timely case processing. The role is not authorized for virtual work and may require flexibility to participate in an on-call rotation.
Requirements
- Bachelor’s degree in Social Work, Criminal Justice, Human Services, Psychology, Sociology, or a related field.
- Four years of professional experience in juvenile services, case management, child welfare, court operations, or closely related work, including supervisory or lead experience.
- Strong knowledge of Court Designated Worker processes.
- Valid driver’s license.
- Knowledge of scheduling systems, MS Office, intermediate spreadsheet use, and reporting tools.
- Strong organization and time-management skills.
- Communication and interpersonal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to analyze data and generate actionable insights.
- Alternatively, an associate degree in a related field may substitute for the bachelor’s degree when combined with six years of experience.
Responsibilities
- Develop, maintain, and adjust staff schedules to ensure adequate coverage and operational efficiency.
- Coordinate with supervisors and frontline staff to address scheduling conflicts and last-minute changes.
- Serve as a point of contact for frontline staff during designated on-call periods, provide guidance, escalate issues as needed, and ensure timely communication with leadership.
- Generate, track, and analyze operational reports on performance metrics, case processing timelines, and workload trends; identify gaps or delays and communicate findings to supervisors.
- Assist with assigning and redistributing cases based on staff capacity, priority, and deadlines, and monitor caseload balance.
- Monitor case processing timelines for compliance with internal standards and external requirements, flag overdue or at-risk cases, and coordinate follow-up actions.
- Support field staff and supervisors by facilitating communication, clarifying processes, and addressing day-to-day operational needs.
- Provide input on workflow improvements, tools, and processes to improve efficiency and service delivery.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
