Justice Involved Supervisor
About The Position
Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: The Justice-Involved (JI) Supervisor provides direct leadership, mentorship, and assists with operational oversight to a team of JI Lead Care Managers (LCM) supporting justice-involved individuals under the California Advancing and Innovating Medi-Cal (CalAIM) Enhanced Care Management (ECM) program. This role ensures the delivery of high-quality, trauma-informed, and person-centered care through proactive team development, rigorous quality assurance, compliance monitoring, and robust cross-sector community partnerships.
Requirements
- Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or a related field required; Master’s degree (MSW, MFT, or equivalent) preferred.
- Minimum of three years of supervisory or team lead experience within social services, healthcare, or community programs.
- Demonstrated experience working with justice-involved individuals, re-entry systems, and regional safety-net resources.
- Strong familiarity with CalAIM, Enhanced Care Management (ECM), Community Supports, and Medi-Cal managed care requirements strongly preferred.
- A valid Driver's License, reliable daily vehicle and active CA auto insurance are required.
- Proactively identifies operational bottlenecks and implements effective, scalable solutions.
- Excellent verbal and written communication clearly across diverse multidisciplinary teams and navigates challenging conversations constructively.
- Establishes trust and operational alignment with external criminal justice and health partners.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Ability to work independently.
Nice To Haves
- Previous lived experience preferred.
Responsibilities
- Provide direct supervision, coaching, and performance evaluations for Lead Case Managers; conduct regular 1-on-1 supervision and team meetings.
- Monitor team caseload distribution, productivity metrics, and documentation timeliness to maintain equitable workloads and service standards.
- Serve as an escalation point to provide guidance on complex cases, crisis intervention, safety planning, and multi-system navigation.
- Assist in designing and implementing tailored onboarding, ongoing professional development, and core competency training for JI LCM staff with the support of the JI Program Manager.
- Participate in assisting with recruitment, interviewing, hiring, and onboarding of new JI department staff.
- Ensure full adherence to CalAIM, Department of Health Care Services (DHCS), and internal organizational standards through routine chart audits and quality review processes.
- Build and maintain collaborative working relationships with correctional facilities, probation/parole, behavioral health providers, housing agencies, and community-based organizations.
- Carry a caseload of members to assist with the needs of the department.
- Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.
- Attend health plan training, webinars, internal meetings, continuing education.
- Assists in utilizing performance data and quality metrics to guide team workflows, resource allocation, and program improvement in collaboration with the JI Program Manager.
- Assist with onboarding new hires in coordination with the JI Program Manager.
- Aide in the completion of reports requested by the JI Program Manager.
- Performs other duties as assigned.
Benefits
- Medical, Dental, & Vision Benefits
- Short & Long-Term Disability Benefits
- Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- 401(K)
- Paid Vacation and Sick Leave
- Paid Holidays
- Employee Referral Program
- Company Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
