Junior User Support Specialist (Electronics)

Govcio LLC • St. Louis, MO

8d • Hybrid

About The Position

GovCIO is currently hiring for a Junior User Support Specialist for the Service Desk (SD) Electronics Team to provide essential technical support, hardware/software troubleshooting, and mobile device management for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position.

Requirements

• Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.
• Excellent verbal and written communication skills.
• Patience and empathy to provide top-notch service and ensure user satisfaction.
• Ability to prioritize tasks and handle multiple tickets simultaneously.
• Ability to work independently and as part of a team.
• Active Secret Clearance.

Nice To Haves

• Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
• Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
• Experience with ServiceNow (SNOW) or equivalent enterprise trouble ticketing software.
• Experience working in a fast-paced call center or technical help desk environment.

Responsibilities

• Serve as a remote point of contact for technical support, mobile equipment administration, and remote connectivity troubleshooting.
• Respond to customer questions and troubleshoot technical issues related to Electronics.
• Ask questions and use problem-solving skills to route the ticket to the correct group within a large organization.
• Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
• Open tech request site visits tickets.
• Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
• Install and configure software, and document internal procedures and FAQs.
• Walk users through the use of our products or systems and provide follow-up communication to ensure resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED