User Support Specialist III
University Hospital, Newark NJ•Newark, NJ
•$68,627 - $98,305
About The Position
The User Support Specialist III primarily monitors and troubleshoots clinical application interfaces and troubleshoots desktop, hardware, and printer issues. The role supports end users in accessing and using University Hospital systems, provides tier 1 support for clinical applications and other ancillary systems, and assists with documentation and informational materials for non-technical users. The position operates in a 24/7 environment.
Requirements
- Associate degree in Computer Science, Business Administration, Engineering, or a related field; equivalent experience, education, and/or training, including IT certifications, may substitute for the education requirement.
- One year of experience using or supporting desktop computing.
- Proficiency in PC support and ability to work in a team environment.
- Effective oral and written communication skills.
Responsibilities
- Support the end-user community in the effective access and use of University Hospital systems.
- Monitor and troubleshoot HL7 Protocol application interfaces.
- Perform basic hardware repair.
- Assist with preparing documentation and informational materials for non-technical users.
- Provide tier 1 support for clinical applications and other ancillary systems.
- Troubleshoot desktop, hardware, and printer issues.
- Accept the responsibilities of working in a 24/7 environment.
Benefits
- Vacation Time
- Medical & Prescription Drug Coverage
- Dental & Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Short- & Long-Term Disability Insurance
- Pension Plan
- Pet Insurance
- Employee Assistance Program (EAP)
- Professional Development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
