User Support Specialist III

University Hospital, Newark NJ • Newark, NJ

13d • $68,627 - $98,305 • Onsite

About The Position

Primarily responsible for monitoring and troubleshooting the clinical application interfaces. Troubleshoots desktops/hardware/printer issues.

Requirements

• Associates Degree in Computer Science, Business Administration, Engineering or a related field.
• One (1) year of experience in use or support of desktop computing
• Must be proficient in PC support and be able to work in a team environment.
• Effective oral and written communications skills.
• Equivalent experience, education, and/or training (IT certifications) may be substituted for the education requirements.

Responsibilities

• Supports the end-user community in the effective access and use of University Hospital.
• Monitors and troubleshoots HL7 Protocol Application interfaces.
• Performs basic hardware repair.
• Assists with the preparation of documentation and informational materials for non-technical users
• Understands and accepts the responsibilities of working in a 24/7 environment.
• Provides tier 1 support for Clinical Application, and other ancillary systems.

Benefits

• Vacation Time
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree