Junior User Engagement & Communications Specialist - U.S. Citizenship Required

ZenPoint Solutions•Springfield, VA

2d•$65,000 - $80,000•Onsite

About The Position

ZenPoint Solutions LLC is seeking an enthusiastic, detail-oriented Junior User Engagement & Communications Specialist to support product adoption, user satisfaction, and clear communication for a mission-critical enterprise application. The specialist will connect technical product development with the end-user community by creating engaging content, collecting feedback, and supporting onboarding and change management initiatives. The role is based onsite in Springfield, Virginia, five days per week. An active Interim Secret clearance is required to start, and the candidate must be eligible for upgrade to Top Secret.

Requirements

Must be a United States citizen and provide proof of citizenship if selected.
Active Interim Secret clearance required to start; must be eligible for upgrade to Top Secret.
1–2 years of professional or internship experience in corporate communications, technical writing, marketing, product support, or user enablement.
Bachelor’s degree in Communications, Marketing, English, Information Systems, or a related field, or equivalent practical experience.
Exceptional written and verbal communication skills, including the ability to translate complex technical language into clear, concise, accessible content.
Proficiency with standard office productivity suites such as Microsoft Office 365 or Google Workspace, and collaboration platforms such as SharePoint, Confluence, or Teams.
Strong user advocacy, attention to detail, and a proactive, curious approach to learning complex workflows.
Ability to manage multiple priorities, meet deadlines, and complete tasks with minimal day-to-day supervision.

Nice To Haves

Basic familiarity with graphic design or visual tools such as Canva, Adobe Express, Snagit, or Figma for creating visual guides or infographics.
Familiarity with email delivery tools, survey platforms, or analytics dashboards.
Prior exposure to Agile software development frameworks or enterprise IT environments.
Familiarity with Microsoft Power Apps.
Familiarity with working in or supporting the federal government, particularly the Department of State.
Experience using Adobe Premiere Pro to create or edit video content such as training videos and product walkthroughs.

Responsibilities

Draft user communications, including release notes, monthly newsletters, feature updates, and system announcements.
Create and maintain user-facing documentation, knowledge base articles, FAQs, and self-service training materials.
Develop multi-channel content such as email digests, one-pagers, and quick-reference guides to inform users about application changes and enhancements.
Help organize and facilitate user engagement sessions, webinars, office hours, and product demos.
Monitor user feedback channels, surveys, and support trends; synthesize actionable insights and identify opportunities for enhancement.
Build and nurture a user-community champion network to promote best practices and product adoption.
Collaborate with Product Owners, Business Analysts, and Support teams to explain technical features in intuitive, user-friendly language.
Track engagement metrics, including email open rates, guide views, and event attendance, to evaluate communication strategies.
Participate in release planning and align change management and user readiness activities with technical deployment schedules.
Coordinate pilot activities and provide advanced application customer support and problem resolution to a global user base, supporting successful implementation and sustainment.