Associate User Engagement Specialist

Aptar Group • Town of Clarkstown, NY

1d

About The Position

Aptar Digital Health is seeking an Associate User Engagement Specialist to support users across its web and mobile applications. The role ensures users receive clear guidance, smooth onboarding, and ongoing support throughout their digital experience. The specialist contributes to user satisfaction, retention, and product improvement by helping users navigate ADH platforms and collecting and communicating structured feedback to enhance solutions. Engagement levels during onboarding vary by product. The role also supports operational readiness for digital solution deployment and contributes to user engagement initiatives across therapeutic areas.

Requirements

• At least 2 years of experience delivering user services in application-based environments.
• Strong communication and problem-solving skills.
• A user-centric mindset focused on satisfaction, engagement, and retention.
• Ability to learn quickly and adapt to evolving digital tools.
• Technical aptitude and comfort with digital platforms and basic troubleshooting.
• Strong attention to detail and organizational skills.
• Ability to collaborate with cross-functional teams.
• Experience collecting and analyzing user feedback.
• Empathy and patience when supporting users with varying levels of digital literacy.
• Bachelor’s degree in Business, Marketing, Communications, or a related field from an accredited institution, or equivalent relevant experience.

Responsibilities

• Guide users through onboarding and first-time platform use, with engagement levels varying by product.
• Provide clear information, help users navigate support, and perform basic troubleshooting.
• Monitor user engagement and identify opportunities to improve retention.
• Collect, document, and organize user feedback for product teams.
• Collaborate with product, support, and operations teams to project insights.
• Support operational readiness for digital solution deployment.
• Maintain accurate records of user interactions and issues.
• Follow established processes and quality standards.
• Contribute to user engagement initiatives across therapeutic areas.

Benefits

• An exciting, inclusive, and value-based working environment.
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary and performance-based bonus plan.
• Opportunity to contribute to the communities where employees reside.
• Benefits plan including a 401(k) and retirement savings plan, vacation, medical, dental, vision, life, and disability insurance, pet insurance, a wellness plan, and generous paid maternity and paternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level