Junior Technician (Cold Side)
About The Position
The Junior Technician (Cold Side), also described as a Jr. Inside Service Technician, communicates directly with end users and field technicians to create cases, provide warranty information for cold-side units, and refer customers to service companies for warranty and non-warranty foodservice equipment. This entry-level role provides internal training and exposure to real-world technical issues, teaching the successful candidate to troubleshoot common equipment issues, document cases properly, and deliver excellent customer service. The role is intended to support growth into an Inside Service Technician position. The position is part of the Technical Service group, a collaborative team of experienced professionals that shares knowledge and works with foodservice equipment. The schedule is an eight-hour shift Monday through Friday, with working hours scheduled between 7:00 AM and 7:00 PM Central Time. The role includes a hybrid work schedule and requires a quality, high-speed internet connection at home.
Requirements
- Demonstrate the company’s core values: Safety, Integrity, Passion, Courage, Innovation, and Community.
- Communicate effectively and be proficient in written and spoken English.
- Have a quality, high-speed internet connection at home.
- Be enthusiastic about learning the equipment lines and repair parts of the company’s manufacturing partners.
- Be passionate about troubleshooting and finding innovative solutions to difficult problems.
- Be confident using a computer and navigating programs such as Microsoft Word and Outlook.
- Be able to multitask and thrive in a fast-paced team environment.
- Be available to work an eight-hour shift Monday through Friday between 7:00 AM and 7:00 PM Central Time.
Responsibilities
- Provide exceptional customer service by communicating equipment information and documenting cases for triage to a technician.
- Use equipment manuals and parts listings to help resolve equipment issues.
- Maintain customer call information in the company database to support future inquiries.
- Create cases and provide warranty information, particularly for cold-side equipment.
- Refer customers to service companies for warranty and non-warranty foodservice equipment.
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Fitness center, game room, and on-site food market
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
