Junior Technical Success Manager - US/LATAM

Qdrant • San Francisco, CA

2d • Remote

About The Position

Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations. As part of the Customer Success and Engineering organization, you will be the primary technical owner of the post-sale relationship for our most strategic accounts. While the Solutions Architect designs the vision, you ensure that vision becomes a reality. You will act as a long-term trusted advisor and the "glue" between the Customer’s technical team, our Support team, and our Forward Deployed Engineers (FDEs). You will manage the technical health of the customer, driving alignment across multiple stakeholders to ensure the successful deployment and adoption of our Semantic Search, Agentic AI, and RAG solutions. You are not just managing accounts; you are managing technical success.

Requirements

• 3+ years of experience in a customer-facing technical delivery role.
• Proven ability to manage complex, multi-stakeholder technical projects and keep them on track without direct authority.
• Understanding of the ML lifecycle, data pipelines, and the fundamental concepts of search/retrieval systems.
• Ability to translate complex technical blockers into business impact for executives, while also talking shop with developers.

Nice To Haves

• Experience with Kubernetes and Cloud-native ecosystems (AWS, GCP, Azure).
• Experience with Search technologies (Elasticsearch, Solr, Pinecone, Milvus, or Qdrant).
• Background in working with "Forward Deployed" or "Professional Services" models.

Responsibilities

• Serve as the primary technical point of contact post-sale, coordinating efforts between Solutions Architects, Forward Deployed Engineers, and Support to ensure seamless project execution.
• Guide customers through the implementation lifecycle, ensuring they effectively utilize Vector Search to solve their specific real-world problems and achieve their business goals.
• Manage expectations across multiple customer projects. You will map customer timelines to internal engineering resources and ensure alignment between client stakeholders and our technical teams.
• Conduct regular technical health checks and architecture reviews to identify bottlenecks, suggest optimizations, and maximize usage of the product.
• Act as the strategic voice of the customer. Aggregate technical feedback and friction points from the field to help shape and prioritize the Engineering and Product roadmap.
• Serve as the escalation manager for critical technical issues, mobilizing Support and Engineering resources to resolve blockers in high-stakes deployments.
• Educate customers on the optimal patterns for building Agentic AI and RAG solutions, moving them from initial use cases to enterprise-wide adoption.

Benefits

• A competitive salary with additional perks.
• Flexible working hours and async-friendly culture.
• High ownership and real impact.
• Open-source, engineering-driven culture.
• Choose your own laptop equipment.
• For US-based candidates, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed