Junior Technical Services Coordinator

ASM Global•San Juan, PR

2d•Hybrid

About The Position

The Junior Technical Services Coordinator is responsible for providing day-to-day technical support for venue staff, events, and technology systems. This position assists with the maintenance, troubleshooting, and operation of technology infrastructure, ensuring that all systems function efficiently to support daily business operations and event requirements.

Requirements

Associate Degree in Information Technology, Computer Science, Computer Engineering, or related field preferred.
One (1) to three (3) years of experience in an IT support, help desk, or technical support role preferred.
Knowledge of Microsoft Windows, Microsoft Office 365, and Macintosh operating systems.
Familiarity with computer hardware, printers, mobile devices, and peripheral equipment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi, DNS, and DHCP.
Strong troubleshooting and problem-solving skills.
Excellent customer service and interpersonal communication skills.
Ability to prioritize multiple tasks and work in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Willingness to learn new technologies and systems.

Nice To Haves

Bilingual proficiency (English and Spanish) preferred.

Responsibilities

Provide first-level technical support to venue staff for hardware, software, and network-related issues.
Assist with the setup, maintenance, and troubleshooting of computers, printers, mobile devices, and other technology equipment.
Support technology operations during concerts, meetings, and special events.
Assist with digital signage, LED displays, and other venue technology systems.
Maintain inventory records of technology equipment and assets.
Coordinate and follow up on service requests, incidents, and technical support tickets.
Assist with onboarding technology needs for new employees, including workstation setup and user access.
Follow company IT policies, procedures, and cybersecurity guidelines.
Collaborate with vendors, contractors, and corporate IT teams as needed.
Perform other duties and projects assigned by management.