Junior Technical Account Manager (USA)

Elwood Technologies•New York, NY

4d•Hybrid

About The Position

Elwood Technologies is seeking a motivated Junior Technical Account Manager to join their growing team. This role offers an exciting opportunity to advance a career at the intersection of finance and technology, collaborating with teams in London, New York, and Singapore to ensure continuous 24/7 client support. The position requires supporting global clients by troubleshooting issues, managing live trading and risk queries, and contributing to product and workflow enhancements. The role involves rotational weekend support as part of a global coverage model and is to start as soon as possible.

Requirements

Bachelor’s degree in Finance, Financial Markets, Business, Economics, or a related STEM discipline (e.g. Computer Science, Engineering, Mathematics).
1-2 years experience in a client facing role such as Technical Support, Customer Success or Sales Engineering within the Digital Assets space
A genuine interest in financial markets, digital assets, and emerging technology.
Awareness of the trade life cycle, from pre-trade through post-trade processing.
Strong analytical and problem-solving skills, with the ability to work well under pressure.
Excellent communication and interpersonal skills — a team player who enjoys collaboration
Hands-on approach, comfortable working with large datasets and operational detail.
SQL experience desirable; Python a plus.
Control-focused, organised, and eager to learn.
Willingness to work rotational weekends to support our global client base.

Nice To Haves

Python a plus.

Responsibilities

Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email
Manage, prioritise and respond to queries relating to execution and risk representation issues
Support clients with P&L, Trades, Positions and Risk reconciliation trades, positions, and P&L reconciliation.
Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services.
Collaborate with Engineering, Product, Quants, and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues.
Gather customer feedback and provide actionable insights to improve Elwood’s products and services.
Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks.
Gather customer requirements and articulate appropriate technical and non-technical solutions.
Support new customer onboarding and contribute to the overall success of customer relationships.
Proactively create and drive impactful changes across support workflows, policies and tools
Provide weekend support as part of a shared global rotation schedule.