Junior Account Manager

YouLend • Atlanta, GA

2d • Onsite

About The Position

YouLend officially expanded into the US in 2022, and we’ve been growing rapidly ever since. As demand for our embedded financing solutions continues to soar, we’re looking for a driven and enthusiastic Junior Account Manager to join our dynamic US Sales team. This is an exciting opportunity to join one of the fastest-growing fintech companies in the world. We're seeking someone who is highly motivated, proactive, and eager to grow alongside us. If you're passionate about making an impact, thrive in a fast-paced environment, and are looking to kickstart your career in a high-growth company, we’d love to hear from you. As a Junior Account Manager, you’ll play a key role in supporting our sales operations, nurturing client relationships, and helping merchants across the country access the funding they need to grow.

Requirements

• Strong attention to detail and accuracy is essential.
• Proven ability to work effectively under pressure and meet tight deadlines.
• Excellent interpersonal and communication skills (both written and verbal).
• Demonstrated problem-solving ability and initiative.
• Team-oriented with a collaborative approach to work.
• Positive attitude, reliability, and a strong work ethic.
• Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus.
• Previous experience in a funding, finance, or operations role is an advantage but not required.
• A target-driven mindset with a strong interest in sales and commercial success.
• Excellent written and verbal communication skills, with confidence interacting over phone and email.
• Comfortable using Microsoft Excel and working with data.
• A customer-first attitude with a passion for helping small businesses succeed.

Responsibilities

• Develop a strong understanding of YouLend’s products, financing solutions, and partner ecosystem to effectively support and manage merchant relationships.
• Serve as the main point of contact for assigned merchants, ensuring a seamless post-funding experience and maintaining high levels of satisfaction and engagement.
• Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed.
• Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely.
• Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively.
• Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives.
• Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools.
• Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes.
• Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset.
• Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.

Benefits

• Health Care Coverage (YouLend covers 80%; employee contribution is 20% of the premium).
• Medical Plan (medical insurance and prescription drug coverage) - Choice of 5 different plans through United Healthcare.
• Dental plan coverage
• Vision plan coverage
• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
• Retirement - 401K match (Employee match $1 for $1 up to 5% of salary).
• Basic Life & AD&D Insurance.
• International travel insurance covered if traveling abroad for work purposes.
• Paid Time Off (PTO) - 20 working days (4 weeks) + US public holidays
• Paid Office Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed