Junior Systems Analyst, WMS
About The Position
Hot Topic is seeking a motivated, hands-on Junior Analyst to support and maintain its Warehouse Management System (WMS) and related warehouse applications. The role assists with system testing, troubleshooting, enhancements, and day-to-day maintenance so warehouse operations run smoothly and efficiently. The analyst works with senior analysts, warehouse operations teams, and IT partners to coordinate system updates, support new functionality, and validate changes through structured testing. The position may be based in the Nashville, Tennessee, or Riverside, California, offices and requires onsite work at least three days and up to five days per week.
Requirements
- 0–1 years of experience and exposure to the Systems Development Life Cycle (SDLC), and/or experience supporting systems as a Systems/IT Analyst or developer; internships are welcome.
- Knowledge of supply chain, warehouses, and/or retail.
- Experience preparing process charts and analyses reflecting workflow, external validation and audit points, and output requirements.
- Ability to translate technical terms into business terms.
- Exposure to working with IT systems, basic knowledge of the SDLC, and exposure to databases, APIs, and messaging formats such as XML/JSON.
Nice To Haves
- Cognos SCI experience.
- Manhattan WMS experience.
Responsibilities
- Troubleshoot and diagnose WMS-related issues, determining whether they stem from system configuration, data integrity, integrations, or warehouse process gaps.
- Provide hands-on technical support or escalate complex issues to appropriate internal or vendor teams.
- Partner with warehouse operations, supply chain teams, project managers, and third-party vendors to define project scope, align on system enhancements, establish WMS goals, and identify and resolve system or process issues.
- Assist in extracting WMS data and analyzing warehouse process flows, ensuring system functionality aligns with workflows such as receiving, putaway, picking, packing, replenishment, and shipping.
- Support senior analysts with WMS configuration, implementation, testing, documentation, and ongoing system support.
- Communicate WMS enhancements, updates, and modifications to key stakeholders, connecting technical solutions with operational impact.
- Assist in developing and executing WMS test cases with the QA team to validate system changes, enhancements, integrations, and new functionality.
- Support end-user training for warehouse associates and operational leaders on WMS functionality, new tools, system updates, and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
