Junior Systems Admin/Help Desk

ACCESS TCA INC • Whitinsville, MA

7d • $55,000 - $65,000

About The Position

The Junior Systems Administrator monitors and maintains company computer systems, installs and configures hardware and software, documents systems, and resolves technical problems. Reporting to the Systems Administrator, this role performs Level I and II help desk duties, supports company hardware and software, sets up new users, assists with mobile-device administration, escalates complex issues, and supports company projects.

Requirements

• Bachelor’s degree in Computer Science or Business Administration.
• 1–3 years of experience.
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of the organization.
• Self-motivated, driven, and capable of researching solutions with a continuous-improvement mindset.
• Ability to manage multiple tasks and deliver accordingly.
• Strong problem-solving skills and attention to detail, with the ability to meet deadlines.
• Strong documentation and writing skills to contribute to and improve the existing IT knowledge base.
• Ability to handle highly confidential information.
• Advanced use of Microsoft Office tools, including modern Outlook, Word, Excel, and PowerPoint.
• Experience with Windows and macOS.

Nice To Haves

• Entry-level certifications such as A+, Security+, or Network+.
• SQL experience.
• MS PowerShell experience.

Responsibilities

• Monitor and respond promptly to help desk requests, performing Level I and II support.
• Maintain and deploy company-owned laptops running Windows and macOS, desktops, printers, peripherals, and wired and mobile phones, including iPhone and Android devices.
• Provide technical support for Microsoft Office, SharePoint, Adobe, and Autodesk products.
• Set up new users, including Active Directory accounts, laptops, phones, and appropriate file-share access.
• Support mobile devices, including additions, terminations, policy enforcement, and security.
• Escalate advanced technical problems to the Systems Administrator, IT Manager, or outsourced technical resources, ensuring timely and effective resolution.
• Assist the Systems Administrator with company projects.
• Perform other duties, including inventory and knowledge base management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level