About The Position
This entry-level role provides an excellent opportunity to begin a career within CyberOne's Secure Network Operations Centre. You will monitor customer environments, provide first-line support and develop your technical capability through structured mentoring, formal Microsoft training and real-world experience. Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.
Requirements
- Passion for technology and cyber security.
- Good Windows and Microsoft 365 knowledge.
- Basic networking understanding.
- Strong customer service and communication skills.
- Willingness to learn and work as part of a team.
- Logical problem-solving skills.
Responsibilities
- Monitor customer infrastructure and cloud platforms.
- Respond to alerts, incidents and service requests.
- Perform first-line troubleshooting across Microsoft technologies.
- Escalate issues with clear technical notes.
- Complete daily operational health checks.
- Produce knowledge articles and documentation.
- Deliver excellent customer service.
- Participate in shift handovers and continual improvement.
- Learn new technologies through mentoring and certification.
Benefits
- Flexible working hours
- Remote-first culture
- Birthday off
- Long-service awards
- Bi-annual performance awards
- Team off-sites
- Structured training
- Technical exposure
- Career pathing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
