Night Shift Network Operations Centre (NOC) Analyst

Arctiq•Duluth, GA

2d•Remote

About The Position

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries. Do you have an analytical and flexible mindset, a passion to seek out and solve complex network and infrastructure problems? If so, Arctiq invites you to join their Network Operations Center team. As a Night Shift Network Operations Centre (NOC) Analyst, you will be responsible for monitoring and maintaining network infrastructure and systems. Analyze and respond to alerts, outages, and performance degradations, and proactively develop preventative measures and capabilities. Handle network incidents and other adverse infrastructure events.

Requirements

2+ years in a network operations, IT infrastructure, or IT support role with significant network responsibilities.
Experience administering and supporting enterprise backup and recovery platforms, including Commvault, Cohesity, Zerto, and Cloudian, with responsibilities for backup monitoring, data restoration, replication management, policy administration, and troubleshooting.
Demonstrated expertise in one or more of the following domains: Network Operations, Infrastructure Monitoring, Incident Response and Analysis, IT Systems and Operations, Network Security, Systems and Applications Support, or Performance Management.
Excellent oral and written communication skills.
Individuals will be required to submit to a background examination.
Demonstrated ability in effective communication and collaborating in a high-performance team environment.
Demonstrated commitment to customer service.
Experience functioning in diverse workgroups.
Experience working with a network monitoring platform (e.g. SolarWinds, PRTG, Nagios, or similar).
Experience with infrastructure, security, and cloud platforms including Jira, Confluence, Fortinet/FortiGate, SentinelOne, Microsoft Azure, VMware vSphere, Windows Server, and Microsoft 365.
Candidates must be legally authorized to work in the country where they reside.

Responsibilities

Monitor and triage network events, incidents, and alerts in a 24/7/365 environment.
Conduct initial triage and analysis of network events and infrastructure incidents.
Escalate complex incidents to Tier 2/3 analysts as needed.
Respond to network incidents in accordance with established incident response procedures.
Participate in incident response activities and provide status updates to stakeholders.
Document and maintain an accurate record of all network incidents, events, and alerts.
Maintain a high level of awareness of current and emerging network technologies and infrastructure trends.
Collaborate with other teams and departments within the organization to resolve network incidents.
Continuously improve processes and procedures for incident response and network event management.
Provide excellent quality of Customer Service.
Meet or exceed customer expectations.
Understand the overall processes and procedures of the Arctiq NOC and the relevance of the procedures to the managed client.
Work non-traditional hours in a 24 x 7 service environment.