Junior Service Advisor

Pfaff Automotive Partners•Markham, ON

5d•Onsite

About The Position

Porsche Centre Markham is seeking a customer service-driven individual to join their team as a Junior Service Advisor. This role is with a Fortune 200 company, Lithia and Driveway, offering opportunities for growth. The Junior Service Advisor will provide excellent customer service, learn the repair process, and assist with customer inquiries. Key attributes for this role include strong problem-solving and communication skills, and a dedication to customer satisfaction.

Requirements

Experience in automotive field.
1-2 years of experience as Service Advisor or junior role is an asset.
CDK experience.
Aptitude for numbers.
Valid Driver’s License and a clean driver’s abstract.

Responsibilities

Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Creates/opens work orders for new customers and service; closes orders as appropriate.
Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
Provides quotes or estimates to customers regarding service needed.
Advises customers of current status of their vehicle as well as any additional work that may be required.
Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.