Junior Salesforce Administrator

Still She Rises, Tulsa•Tulsa, OK

1d•Onsite

About The Position

Still She Rises, Inc. is seeking a Junior Salesforce Administrator to support their Salesforce environment. This early-career role is for someone mission-driven, technically curious, detail-oriented, and self-directed, who is eager to learn and grow in Salesforce administration and reporting. The Junior Salesforce Administrator will help maintain data quality, build and update reports and dashboards, support users, and improve the clarity and usefulness of information across the organization. The organization provides free legal representation to pregnant women, mothers, and caregivers of children involved in the criminal and family policing legal systems.

Requirements

Some hands-on experience with Salesforce, CRM systems, databases, spreadsheets, reporting, data entry, or related technical tools. This may include work experience, internships, volunteer projects, coursework, certification preparation, or self-directed learning.
Comfort working with spreadsheets and basic data concepts.
Strong attention to detail and commitment to accuracy.
Ability to learn technical skills independently using documentation, online resources, training platforms, and peer communities.
Clear communication skills and ability to support staff with varying levels of technical comfort.
Ability to manage multiple tasks, follow through, and document work clearly.
Sound judgment and ability to handle confidential and sensitive information responsibly.
Strong alignment with SSR’s mission and values.

Nice To Haves

Salesforce Administrator certification or active progress toward certification through Trailhead or a similar learning platform.
Experience creating reports or dashboards in Salesforce or another reporting tool.
Familiarity with permission sets, profiles, flows, validation rules, dashboards, custom objects, or nonprofit Salesforce tools.
Exposure to Power BI, Tableau, or similar data visualization tools.
Experience in nonprofit, legal services, advocacy, social impact, public defense, or human services environments.

Responsibilities

Support day-to-day Salesforce administration, including maintaining contacts, accounts, cases, referrals, custom objects, fields, record types, picklists, page layouts, paths, and related system updates.
Assist with data entry standards, imports, exports, duplicate management, routine data cleanup, and basic data quality checks.
Help manage users, roles, permissions, and access settings with guidance from supervisors or senior technical partners.
Support data security and confidentiality by maintaining appropriate user access and ensuring sensitive client and organizational information is handled responsibly.
Respond to basic Salesforce questions, troubleshoot user issues, and provide informal training or guidance to support staff adoption and effective system use.
Create and maintain simple user guides, process notes, and system documentation to promote consistency and continuity.
Build, update, and maintain Salesforce reports and dashboards for program staff, practice leaders, operations, and leadership.
Translate staff and organizational questions into clear reports, visuals, dashboards, and summaries that support recurring reports and ad hoc data requests.
Partner with internal stakeholders to improve the clarity, accuracy, consistency, and usefulness of Salesforce reporting.
Help identify data gaps, reporting inconsistencies, system pain points, and opportunities to improve how information is collected, organized, accessed, and used.
Support the organization’s ability to understand program activity, client services, outcomes, caseloads, referrals, and other key operational trends.
As skills develop, support expanded reporting and visualization needs through Salesforce and, where applicable, tools such as Power BI, Tableau, or similar platforms.
Regularly use Salesforce Trailhead, documentation, user groups, forums, and online communities to learn new features and solve problems.
Proactively research solutions before escalating issues, while recognizing when additional support, approval, or technical guidance is needed.
Experiment in sandbox environments and learn through testing, iteration, documentation, and feedback.
With support, gradually take on additional responsibilities such as simple automations, Salesforce Flows, dashboard improvements, process refinements, and certification-related skill building.
Support other related duties as assigned to strengthen SSR’s operations, data systems, reporting practices, technology use, and mission-aligned work.