Junior Product Support Engineer - Stirred Mills

C0001225248P

27d • Hybrid

About The Position

The Junior Product Technical Support Engineer (m/f/d) provides technical expertise for Metso stirred mill technologies with a strong focus on operational support and performance improvement at customer sites worldwide. The role combines customer-facing technical support, operational data analysis, and collaboration with engineering teams to improve reliability, availability, and product performance of installed equipment. The position is available in Baden (CH), Espoo (FN), York (USA), or Perth (AU), with Baden being the preferred location.

Requirements

• Bachelor’s degree in Mechanical Engineering, Process Engineering, Metallurgical Engineering, Mechatronics or a comparable technical discipline.
• Solid technical understanding of industrial equipment and mechanical systems.
• Strong analytical mindset with the ability to work with operational and process data.
• Structured, solution‑oriented approach and strong problem‑solving skills.
• Good communication skills and ability to collaborate with international customers and cross‑functional teams.
• Confident use of MS Office, particularly Excel.
• Fluency in English.

Nice To Haves

• First professional experience, internships or student projects in mining, minerals processing, cement or heavy industry are an advantage.
• exposure to engineering tools or PLM systems is a plus.
• additional languages are an advantage.

Responsibilities

• Provide technical support to customers and internal stakeholders regarding the operation, performance and maintenance of stirred mill equipment.
• Support plant operations through troubleshooting and technical assessments, working with senior engineers to identify opportunities to improve equipment performance and availability.
• Participate in site visits to investigate technical issues, support commissioning activities and identify improvement opportunities.
• Analyse operational and process data to support performance assessments and identify potential optimisation opportunities.
• Conduct technical studies, root cause investigations and preliminary risk assessments related to equipment performance or failures.
• Develop and recommend technical solutions in collaboration with product engineering, service teams and suppliers.
• Support engineering and product development teams with field feedback and operational insights from installed equipment.
• Contribute to continuous product improvement initiatives and internal technical projects.
• Maintain technical documentation and product data within the PLM environment throughout the product lifecycle.

Benefits

• Flexible working conditions including hybrid work options.
• Continuous learning and professional development through training programs and internal career opportunities.
• Anual Bonus linked to business and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level