Junior Support Engineer
About The Position
Are you tired of support roles where you just follow scripts and never touch real code? As a Junior Support Engineer at BodySpec, you'll troubleshoot actual technical problems, write scripts to solve them, and work directly with our engineering team. You won't be stuck in a call center—you'll be the technical bridge between our users and our dev team, with a clear path to move into full-time engineering as you grow. BodySpec is transforming how people understand and improve their health through accessible DEXA scanning. As a Junior Support Engineer, you'll be the technical backbone that keeps our systems running smoothly while building the skills to grow into a full engineering role. If you want to solve real problems, work with a sharp team, and have a clear path to becoming a developer, we want to hear from you.
Requirements
- Based in Austin, TX and able to work in-person at our offices
- 0–2 years of experience in a technical support, dev support, or engineering-adjacent role (flexible if you can demonstrate the skills)
- Strong programming fundamentals—comfortable in at least one language with ability to learn others
- Experience with databases and writing queries (SQL or similar)
- Excellent written communication—you'll live in Slack and email
- Ability to thrive with direct, unfiltered feedback—we'll tell you exactly what you need to improve
- Availability for rotating weekend support coverage
Nice To Haves
- Technical Curiosity: You want to understand how systems actually work, not just restart them when they break. You dig into logs, trace errors, and don't stop until you find the root cause.
- Communication Clarity: You can explain technical problems to non-technical people without being condescending, and you can document issues for engineers without wasting their time. Your Slack messages are clear, concise, and actionable.
- Coding Fundamentals: You have solid programming foundations and can pick up new languages as needed. You're comfortable writing scripts, querying databases, and reading code you didn't write.
- Judgment on Escalation: You know when to solve something yourself and when to pull in engineering. You don't escalate everything, but you also don't sit on critical issues trying to be a hero.
- Patience Without Passivity: You stay calm with frustrated users and stakeholders, but you're not a pushover. You advocate for real fixes, not just band-aids.
Responsibilities
- Troubleshoot technical issues across our website, admin systems, and internal tools—primarily via Slack with both internal teams and external stakeholders
- Write scripts and queries to diagnose problems, pull data, and automate repetitive fixes
- File detailed bug reports for engineering with reproduction steps, logs, and your initial diagnosis
- Work directly with our engineering team to understand our tech stack and contribute to solutions
- Provide weekend tech and dev support on a rotating schedule managed by the team
- Document solutions and build internal knowledge bases so problems get solved faster over time
- Grow your technical skills with the goal of transitioning into a full engineering role
Benefits
- Health, dental, and vision insurance
- 401(k)
- Paid time off
- Sick leave
- Company-wide peer bonus program for recognizing excellent teamwork
- Employee assistance program
- Regular team events (both virtual and in-person)
- Direct mentorship from experienced operators who've scaled companies before
- Stock options through performance bonus and additional grants based on performance
- Profit sharing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
