Junior Poker Operations Specialist

CoinPoker • Luxembourg, European Economic Area

3d • Remote

About The Position

CoinPoker is seeking a Junior Poker Operations Specialist to join their Poker Room Management team. This role will support the daily operations of CoinPoker, working across tournaments, cash games, promotions, CRM, QA, and back-office systems. The specialist will learn how an online poker room functions while gradually taking on recurring operational responsibilities. This is a hands-on position requiring accuracy and timely execution, involving the configuration and deployment of poker content, support for promotional activities, testing of changes, and adaptation to evolving operational needs. While prior experience with a poker operator is not required, a strong understanding of poker, meticulous attention to detail, and a quick learning ability are essential. The goal is to develop the individual into a proficient Poker Operations Specialist capable of independent work across various poker room functions.

Requirements

• Strong understanding of online poker, including cash games and tournaments.
• Genuine interest in poker and how an online poker room operates.
• Excellent attention to detail and a high standard of accuracy.
• Strong organisation and ability to manage multiple tasks and deadlines.
• Clear written communication.
• Comfortable using spreadsheets and learning new software and internal systems.
• Comfortable using AI and technology to learn, solve problems and work efficiently.
• Able to take feedback, learn quickly and apply what you have learned.
• Reliable, adaptable and comfortable taking increasing ownership as your experience grows.

Nice To Haves

• Previous experience in online poker, gaming, technology or another live operational environment.
• Experience using operational or back-office systems.
• Familiarity with poker concepts such as rake, liquidity, satellites, tournament structures and player segmentation.
• Experience supporting CRM, promotions, leaderboards or reward systems.
• Experience with QA or testing digital products.
• Strong Excel or Google Sheets skills.
• Experience using AI tools as part of a regular workflow.
• Understanding of cryptocurrency or crypto-based gaming platforms.

Responsibilities

• Support the setup and deployment of tournaments, satellites, cash games and series.
• Support promotional activity including missions, Splash, leaderboards, tickets and CRM campaigns.
• Maintain back-office and in-client configurations accurately and on time.
• Complete QA, release validation and post-deployment checks.
• Learn and support tournament configurations including structures, payouts, guarantees, templates and satellites.
• Support operational requests and investigate or escalate issues when required.
• Build working knowledge across PRM tools and processes, providing cover across multiple operational areas.
• Support new poker features, formats and promotional mechanics as they are introduced.
• Keep operational documentation clear and current when processes change.
• Use AI and other tools effectively to improve the speed, accuracy and quality of operational work.
• Respond flexibly to changing priorities and provide support where the team needs it most.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to work with cutting-edge technology in the blockchain and online gaming industry.
• Flexible working hours and the ability to work fully remotely.
• A collaborative and inclusive team culture.
• Professional development opportunities and career growth within a rapidly evolving company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed