Poker Supervisor

Downstream Casino Resort•Quapaw, OK

12d•Onsite

About The Position

The Poker Supervisor is responsible for the accountability of chips, cards, and all gaming equipment for each designated area by maintaining a proper log. This role involves observing and reporting any violations of company policies and procedures to Poker Management staff. The supervisor will monitor, witness, and verify all table fills/credit requests, as well as cash and chip transactions between dealers and patrons to ensure the highest integrity. They will also monitor unusual activity between Poker Personnel and patrons for collusion and relay this information to management. Additionally, the supervisor will communicate suspicious play and activity of patrons defrauding DCR promptly, assist in identifying and notifying individuals causing disturbances, and attend all games protection, education, and other company-directed training as deemed necessary by management. A key aspect of this role is providing exceptional customer service, communicating in a pleasant, friendly, and professional manner, and maintaining a professional work environment. The position requires meeting attendance guidelines, adhering to policies, and attending necessary training meetings. The supervisor will also assist in other projects as directed. Duties, responsibilities, requirements, and expectations are subject to change. Hours are determined by a daily/weekly schedule. The supervisor must always act as a role model and present themselves as a credit to Downstream Casino Resort and the Poker Department.

Requirements

Must be at least 18 years old or older upon employment.
High school diploma or equivalent required.
Must possess excellent communication skills.
Must deal effectively and interact well with all Guests and Employees.
Must have effective communication skills when dealing with other departments as it pertains to the Poker Department.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner according to DCR standards.
Must be able to obtain and maintain a valid gaming license.
Must be able to read, write, speak, and understand English.
Must be able to respond to visual and oral cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

Candidate shall preferably have at least two (2) years’ experience as a full-time Floor Supervisor, or Dual Rate Floor Supervisor, or a combination of both.
The Candidate shall preferably have at least three (3) years’ experience in all games offered at DCR.

Responsibilities

Is responsible for the accountability of the chips, cards, and all gaming equipment for each designated area by maintaining a proper log.
Shall observe and report any observed violations of the companies’ policies and procedures to the Poker Management staff.
Monitor, witness, and verify all Table fills/credit requests.
Monitor, witness, and verify cash and chip transactions between dealers and patrons and ensure they are of the highest integrity.
Monitor all unusual activity between Poker Personnel and patrons for collusion and relay such information to Poker Management staff.
Communicate all suspicious play and activity of all patrons who are participating in defrauding DCR promptly.
Assist in identification and notification of individuals that are causing a disturbance to the Security Department and Poker Management.
Attending all games protection, education, and other company directed training when it is deemed necessary by management.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always, while maintaining a professional work environment with all internal and external customers.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Attending all necessary training meetings.
Assist in other projects, as directed.
Always act as a role model and always presents oneself as a credit to Downstream Casino Resort and the Poker Department.