Junior Peer Advocate

SCAN Health Insurance • California, MO

10d • Remote

About The Position

SCAN is hiring a remote, part-time Junior Peer Advocate. The role provides peer support, guidance, and advocacy to members navigating health challenges. The advocate draws on personal experience as a SCAN member to build connections, support health education, encourage positive behavior changes, and help members access care. The position makes outbound calls focused on identified health interventions or quality initiatives and coaches members on strategies to reduce risks related to common health conditions. Bilingual skills are required in the posting title; Spanish, Korean, or Chinese are listed as a plus in the qualifications.

Requirements

• High school diploma or equivalent experience.
• Current SCAN membership is required.
• Proficiency operating a computer, including navigating multiple systems such as online timesheets and call center software.
• Substantial experience with computer programs, including MS Office products, and internet browsing.
• Excellent communication skills, including the ability to articulate personal SCAN membership experience.
• Strong interpersonal skills and strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills.
• Ability to work in a changing environment.
• Maintain a valid driver’s license, automobile insurance, and reliable transportation.
• Bilingual capability is indicated as required in the job title; the qualifications list Spanish, Korean, or Chinese as a plus.

Nice To Haves

• Bilingual skills in Spanish, Korean, or Chinese.
• Curiosity about AI and its potential to transform operations and member service.

Responsibilities

• Make outbound calls to members based on identified health interventions or quality initiatives.
• Build rapport with members by sharing personal experience as a member and peer to strengthen health education and encourage positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with identified common health conditions.
• Encourage and assist members who encounter obstacles to seeking care.

Benefits

• Robust wellness program.
• 401(k) retirement savings plan with employer match.
• Opportunity to join a team that makes a difference to members and the community.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED