Junior Operations Manager - DSD Convenience - Los Angeles, CA
About The Position
Falcon Farms is a leading fresh cut-flower distributor with extensive production farms and a broad commercial footprint. The company operates with an entrepreneurial culture, emphasizing collaboration and calculated risk-taking. Given the seasonal and variable nature of the flower business, flexibility and rapid decision-making are crucial, balanced with strategic execution. The DSD Operations Jr Manager will be responsible for the profitability, efficiency, and service performance of their assigned region. This role involves bridging production, replenishment, and field operations, ensuring alignment with strategic objectives. The ideal candidate will be analytical, adaptable, and adept at driving performance through people, processes, and data.
Requirements
- Must be bilingual (English – Spanish) written and spoken
- Strong analytical and problem-solving skills with data-driven decision-making.
- Proficient in Excel (pivot tables, VLOOKUP/XLOOKUP, data modeling).
- Skilled in Power BI or similar tools for performance analytics.
- Solid understanding of financial metrics, budgeting, and cost control.
- Proven leadership and team management across multiple locations.
- Highly organized, proactive, and self-managed.
- Flexible schedule - especially during floral holidays.
- Physically able to lift up to 20 lbs and stand for extended periods.
- Bachelor's degree in Engineering, Business Management, Logistics, or related field.
- 3–5 years of operations management experience in distribution, logistics, or perishables.
- Demonstrated success in developing teams and fostering accountability.
Nice To Haves
- Experience in fresh-cut floral or perishable supply chains.
- Lean, Six Sigma, or Continuous Improvement certification.
Responsibilities
- Oversee regional P&L and ensure profitability through disciplined cost management and operational execution.
- Define, monitor, and achieve KPI targets (on-time delivery, cost per delivery, inventory accuracy, service levels).
- Collaborate with replenishment and delivery teams to ensure daily product freshness and availability at POS.
- Manage transportation and route optimization using TMS or similar tools.
- Analyze data to identify trends, root causes, and opportunities for continuous improvement.
- Allocate resources effectively to meet fluctuating business demands and seasonal peaks.
- Lead, mentor, and develop high-performing teams; recruit and train supervisors and field leaders.
- Act as liaison between field operations and production, coordinating across sales, logistics, and finance.
- Oversee budgeting, expense control, maintenance schedules, and reporting.
- Support field merchandising and store execution, especially during major floral holidays.
- Manage end-to-end order processing to ensure accuracy, timeliness, and service compliance.
- Monitor inventory and product flow to minimize waste and maximize sales opportunities.
- Conduct strategic sales and market analysis to guide demand forecasting and logistics priorities.
- Track operational metrics to ensure service consistency.
- Deliver performance reports highlighting key results and recommendations.
- Provide feedback to management and cross-functional teams to enhance process efficiency and customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
