Junior Operations Lead
About The Position
At Accenture Federal Services, our purpose is to help the US federal government become stronger and safer, and to improve the lives of its citizens. Our team of over 13,000 professionals is dedicated to leveraging technology and innovation for clients in defense, national security, public safety, civilian, and military health organizations. As a technology company within the global Accenture network, we offer a supportive and collaborative environment recognized by Glassdoor as a Top 100 Best Place to Work. We empower our employees to grow and thrive through hands-on experience, certifications, and industry training. Join us to make a significant and lasting impact on government missions. As a trusted Microsoft partner, the Junior Operations Lead plays a crucial role in supporting critical Federal missions. This position involves overseeing day-to-day operations within Microsoft's Secure Operations Centers (SOCs), ensuring the successful delivery of mission-critical services for Azure, Microsoft 365, and other cloud platforms. The role requires close collaboration with program leadership, customer stakeholders, and operational teams to coordinate activities, monitor service delivery, support workforce operations, and drive continuous improvement in a 24x7x365 environment. The Junior Operations Lead will provide operational support across various workstreams, including Livesite Engineering, Identity Management, Network Operations, Technical Operations (Secure Workspace Operations), and Customer Experience (CXP). Based at Microsoft SOC locations in Redmond, WA, Reston, VA, and Annapolis, MD, this role will contribute to site operations, workforce coordination, customer engagement, reporting, and operational readiness, while also developing valuable leadership and program management experience.
Requirements
- Bachelor's Degree and 3+ years of relevant experience, or 5+ years of equivalent professional experience in lieu of a degree.
- Experience supporting operations, service delivery, project coordination, or technical support environments.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI and Teams.
- Ability to travel to regional sites as needed.
- Ability to support shift operations and after-hours coordination when required.
- Active TS/SCI with Polygraph Clearance
- Valid US Passport
Nice To Haves
- Experience supporting Azure, Microsoft 365, or other cloud technologies.
- Experience working in a Secure Operations Center (SOC), Network Operations Center (NOC), help desk, service desk, or managed services environment.
- Familiarity with operational metrics, KPI reporting, or dashboard development.
- Experience creating SOPs, technical documentation, or knowledge management content.
- Exposure to Power BI, Power Automate, or other Microsoft Power Platform technologies.
- Experience supporting classified, air-gapped, or high-security environments.
- Experience working with subcontractor teams or multiple stakeholder organizations.
- Interest in team leadership, operational management, and program growth opportunities.
Responsibilities
- Support daily operational activities across assigned workstreams and locations.
- Help ensure continuous operational coverage and coordination in a 24x7x365 environment.
- Monitor operational health, service delivery metrics, and resource utilization.
- Assist with process improvement initiatives, documentation updates, and automation efforts.
- Support incident response activities, operational readiness exercises, and contingency planning efforts.
- Partner with site leadership and team leads to address operational challenges and implement solutions.
- Assist with coordinating site activities and supporting regional operational requirements.
- Build positive working relationships with customers, team leads, and stakeholders.
- Support customer meetings, operational reviews, and status discussions.
- Prepare and provide operational reports, status updates, and performance metrics.
- Assist in tracking risks, issues, and action items while helping drive them to resolution.
- Collaborate with customer teams and operational personnel to improve service delivery and customer satisfaction.
- Assist with onboarding and training activities for new personnel.
- Support employee engagement, training, and professional development initiatives.
- Participate in interviewing and candidate evaluation activities.
- Coordinate with staffing partners and subcontractors to support workforce planning and staffing actions.
- Foster a collaborative, customer-focused team environment. Help identify opportunities for operational improvements and team growth.
- Assist with maintaining operational dashboards, KPI reporting, SLA tracking, and performance metrics.
- Support special projects, process improvement efforts, and capability enhancement initiatives.
- Help develop Standard Operating Procedures (SOPs), knowledge articles, and operational documentation.
- Contribute ideas for expanding operational capabilities and improving customer support.
- Assist leadership in identifying opportunities for workstream growth and service expansion.
Benefits
- Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
