Junior Operations Lead

Accenture Federal Services • Reston, VA

9d • Onsite

About The Position

At Accenture Federal Services, our mission is to strengthen and safeguard the nation and improve lives through technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. We are a technology company within global Accenture, recognized as a Glassdoor Top 100 Best Place to Work. We offer a collaborative and caring community that empowers growth through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change for federal missions.

As a trusted Microsoft partner, the Junior Operations Lead supports day-to-day operations within Microsoft's Secure Operations Centers (SOCs), ensuring the successful delivery of mission-critical services for Azure, Microsoft 365, and other cloud platforms. This role collaborates with program leadership, customer stakeholders, and operational teams to coordinate activities, monitor service delivery, support workforce operations, and drive continuous improvement in a 24x7x365 environment. The Junior Operations Lead provides operational support across various workstreams, including Livesite Engineering, Identity Management, Network Operations, Technical Operations (Secure Workspace Operations), and Customer Experience (CXP). Operating from Microsoft SOC locations in Redmond, WA, Reston, VA, and Annapolis, MD, this role assists with site operations, workforce coordination, customer engagement, reporting, and operational readiness, while developing leadership and program management experience.

Requirements

• Bachelor's Degree and 3+ years of relevant experience, or 5+ years of equivalent professional experience in lieu of a degree.
• Experience supporting operations, service delivery, project coordination, or technical support environments.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI and Teams.
• Ability to travel to regional sites as needed.
• Ability to support shift operations and after-hours coordination when required.
• Active TS/SCI with Polygraph Clearance
• Valid US Passport

Nice To Haves

• Experience supporting Azure, Microsoft 365, or other cloud technologies.
• Experience working in a Secure Operations Center (SOC), Network Operations Center (NOC), help desk, service desk, or managed services environment.
• Familiarity with operational metrics, KPI reporting, or dashboard development.
• Experience creating SOPs, technical documentation, or knowledge management content.
• Exposure to Power BI, Power Automate, or other Microsoft Power Platform technologies.
• Experience supporting classified, air-gapped, or high-security environments.
• Experience working with subcontractor teams or multiple stakeholder organizations.
• Interest in team leadership, operational management, and program growth opportunities.

Responsibilities

• Support daily operational activities across assigned workstreams and locations.
• Help ensure continuous operational coverage and coordination in a 24x7x365 environment.
• Monitor operational health, service delivery metrics, and resource utilization.
• Assist with process improvement initiatives, documentation updates, and automation efforts.
• Support incident response activities, operational readiness exercises, and contingency planning efforts.
• Partner with site leadership and team leads to address operational challenges and implement solutions.
• Assist with coordinating site activities and supporting regional operational requirements.
• Build positive working relationships with customers, team leads, and stakeholders.
• Support customer meetings, operational reviews, and status discussions.
• Prepare and provide operational reports, status updates, and performance metrics.
• Assist in tracking risks, issues, and action items while helping drive them to resolution.
• Collaborate with customer teams and operational personnel to improve service delivery and customer satisfaction.
• Assist with onboarding and training activities for new personnel.
• Support employee engagement, training, and professional development initiatives.
• Participate in interviewing and candidate evaluation activities.
• Coordinate with staffing partners and subcontractors to support workforce planning and staffing actions.
• Foster a collaborative, customer-focused team environment.
• Help identify opportunities for operational improvements and team growth.
• Assist with maintaining operational dashboards, KPI reporting, SLA tracking, and performance metrics.
• Support special projects, process improvement efforts, and capability enhancement initiatives.
• Help develop Standard Operating Procedures (SOPs), knowledge articles, and operational documentation.
• Contribute ideas for expanding operational capabilities and improving customer support.
• Assist leadership in identifying opportunities for workstream growth and service expansion.

Benefits

• Hands-on experience
• Certifications
• Industry training
• Reasonable ranges of compensation for hired roles based on labor costs in specific states and cities
• Wide variety of benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level