Junior NOC Analyst

Camping WorldBowling Green, KY
Onsite

About The Position

Camping World is seeking a dedicated and detail-oriented Junior Network Operations Center (NOC) Analyst to join our IT team in Bowling Green, KY. The NOC Analyst will be responsible for monitoring, managing, and troubleshooting our Network/Server/Application infrastructure to ensure optimal performance and availability. This includes ITSM roles of Problem, Incident, and some Change Management experience. This role requires proactive problem-solving skills and the ability to work effectively in a fast-paced environment. Schedule: This role will be an overnight shift from 10:00 PM – 6:00 AM; Thursday through Monday.

Requirements

  • Intermediate understanding of PC computers, networks, and communications.
  • Ability to use Microsoft Office desktop tools and perform routine file system maintenance within the Windows environment.
  • Strong interpersonal skills - including the use of written, electronic, and oral communication.
  • Bachelor's or Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 1-5 years of experience in network monitoring, network support, or a similar role within an IT environment.
  • Experience with network monitoring tools (e.g., SolarWinds, OpManager, Splunk).
  • Knowledge of network protocols, routing, and switching.
  • Familiarity with network security principles and best practices.
  • Strong analytical and problem-solving skills.
  • Proficiency in using network monitoring and troubleshooting tools.
  • Excellent communication skills, both written and verbal.
  • Ability to work in a team-oriented, collaborative environment.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Ability to work under pressure and handle urgent issues promptly and effectively.
  • Ability to work in a shift-based environment, including nights, weekends, and holidays as required.
  • May require on-call availability for critical incidents.
  • Able to provide support over the phone to users.
  • Ability to sit for extended periods while monitoring systems and responding to incidents.
  • May require occasional lifting of equipment and devices.

Nice To Haves

  • ITSM roles of Problem, Incident, and some Change Management experience.
  • Certifications: CompTIA Network+, Server +, A+, Cloud+ Cisco Certified Network Associate (CCNA) Microsoft Windows Server ITIL V3,V4 Foundational

Responsibilities

  • Monitor Network/Server/Application performance and system alerts to identify and resolve issues promptly.
  • Perform regular system health checks, including reviewing logs and system alerts.
  • Troubleshoot and resolve network and system incidents, escalating issues to higher-level support when necessary.
  • Document incidents, issues, and resolutions in a clear and concise manner.
  • Collaborate with IT and other departments to ensure seamless network operations.
  • Participate in the development and implementation of network policies and procedures.
  • Provide technical support to users and other stakeholders as needed.
  • Assist in disaster recovery planning and implementation.
  • Stay updated with the latest industry trends, tools, and technologies to enhance network performance.
  • Execute system jobs based on the IT Operations daily schedule.
  • Monitor job, server, and program status, providing simple troubleshooting within guidelines and contacting other team members for next level support.
  • Provide Help Desk call and issue tracking for all issues, providing simple Help Desk support during times when the help desk is not occupied.
  • Working as part of the IT Applications, Development, and Operations team to solve problems for and provide necessary services to other departments and field personnel.
  • Assist development teams with schedule optimization and recommend improvements as needed.
  • Provide first level support for company Point of Sale systems.
  • Other duties as assigned.

Benefits

  • Paid Time Off
  • 401(k)
  • Employee Assistance Program
  • Good Sam Roadside Assistance
  • discounts
  • paid parental leave (if eligibility is met)
  • Tuition Reimbursement (if eligibility is met)
  • on the job training opportunities
  • comprehensive benefit package including medical, dental, vision and more! (Full-time associates)
  • access to dental & vision coverage! (Part-time associates)
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